Assistant Manager, Customer Experience & Team Leadership

Orega; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading office space provider in the UK is seeking an Assistant Manager or Assistant Customer Services Manager to support the Customer Service Manager in delivering exceptional service. You will assist in managing customer inquiries, maintaining service standards, and ensuring smooth operational processes. Ideal candidates will have 2-3 years of experience in customer relations and be confident in supervising junior staff. The role demands strong communication skills and a proactive approach to team management.

Qualifications

• 2-3 years of customer relationship experience.
• 1-2 years of experience in influencing client renewals.
• Ability to operate in multicultural environments.

Responsibilities

• Assist CSM in maintaining customer service standards.
• Support in client renewal process and administrative tasks.
• Conduct training and support for junior staff.

Skills

Outstanding customer relationship skills

Influencing client renewals

Commercial experience

Confident communication and presentation

Excellent influencing skills

Proactive approach

Ability to manage and supervise junior staff

Attention to detail

Tools

Microsoft packages

IT/Telephony

Job description

A leading office space provider in the UK is seeking an Assistant Manager or Assistant Customer Services Manager to support the Customer Service Manager in delivering exceptional service. You will assist in managing customer inquiries, maintaining service standards, and ensuring smooth operational processes. Ideal candidates will have 2-3 years of experience in customer relations and be confident in supervising junior staff. The role demands strong communication skills and a proactive approach to team management.