Assistant Manager - Costa Coffee Burnt Oak

CC SOAR GROUP; England; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Development opportunities

Free drinks on shift

Pension scheme with matched contrib.

Incentive schemes

Job summary

Costa Coffee is hiring an Assistant Manager in the United Kingdom. You will support the Store Manager, help run day-to-day operations, and lead a team to deliver exceptional customer experiences.

The role focuses on coaching, rostering, cost controls, and maintaining brand standards while driving sales and ensuring top-quality service.

Qualifications

• Experience in supervisory/management roles in hospitality or branded restaurants.
• Strong hygiene, health & safety knowledge and branded audit familiarity.
• Excellent communication and customer service attitude.

Responsibilities

• Support Store Manager and deputise in their absence.
• Manage store operations to deliver great coffee experiences.
• Plan weekly rosters, shifts and holidays.
• Drive sales growth with the team and KPIs.
• Oversee P&L to meet productivity and gross profit targets.
• Develop the team with training and coaching via in-store and online learning.
• Motivate and engage staff to deliver service and standards.
• Control stock and ordering to ensure 100% supply.

Skills

Customer service

Team leadership

Cash handling

Stock management

Health & safety

Tools

POS system

Job description

About Us

Here at Costa Coffee we are all about passion, energy and teamwork, serving memorable moments for every one of our customers. As an Assistant Manager you'll you be working for the nations favourite coffee shop, you will enjoy brilliant training and amazing benefits so that you enjoy Costa Coffee as much as our customers do.

What we offer

• Competitive starting salary.
• Great opportunities to progress and develop.
• Free handmade drinks and 50% discount on food and bottled drinks (whilst on shift).
• Company pension scheme and matched contributions.
• Great team member incentive schemes including mystery guest visit bonuses.

About the role

It is all about coffee, but not any coffee it's Costa Coffee! You'll perfect your craft through amazing training, taking care to make every customer experience an awesome one. As a Costa Coffee Assistant Manager, your main responsibilities will be:

• Supporting your Store Manager in delivering the below and deputising for the store manager in their absence.
• Efficient management of the store operation, ensuring we deliver the best coffee experience to our customers.
• Plan and coordinate weekly, rotas, shifts and staff holidays.
• Driving sales growth through working with your team to maximise key sales areas and KPIs.
• Effective financial management of your store P&L working to productivity and gross profit targets.
• Developing your team and ensuring that all team members receive the best training in-store supplemented through the online learning platform.
• Support your team by motivating, coaching, engaging and managing your team to drive their performance and deliver excellent customer service and store standards.
• Manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer.
• Ensure the store is operated adhering to all company standards, polices & procedures
• Ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction - completing all relevant checks, standards, food & health and safety checks and taking necessary remedial action or escalating as required.
• Implement and maintain the Statutory and Company standards of hygiene, health and safety and take any action as is necessary.

What we are looking for

• A great Assistant Manager candidate having previous experience within a supervisory/management capacity either within a coffee or branded restaurant environment. You will have extensive knowledge and experience of Hygiene, Health & Safety and branded audits.
• A positive outlook with bags of personality
• A passion for delivering excellence in everything you do
• Good communication skills because you will be talking to our amazing employees and customers daily
• Courage to show your confidence
• You will often need to multitask, therefore a hard-working attitude is key here