Assistant Manager, Client Services & Fiduciary Operations

Mourant Services (Guernsey) Limited; United Kingdom; On-site; GBP 50,000 - 60,000; Full time

Job summary

Mourant is seeking an Assistant Manager to join its Client Services team in Guernsey. You will manage a diverse portfolio of corporate and fiduciary clients, delivering high quality administration and client service while supporting day-to-day operations of the team.

You will develop client relationships, oversee complex transactions and structures, contribute to onboarding activities, and provide guidance to junior colleagues.

Qualifications

• Experience in corporate, fiduciary, trust or company administration services.
• Ability to manage client relationships and deliver high quality service.
• Strong organisational skills with ability to prioritise multiple workstreams.
• Experience mentoring or developing junior team members.
• Commitment to ongoing professional development.

Responsibilities

• Manage and oversee a portfolio of corporate and fiduciary clients, ensuring relationships, transactions and client deliverables are managed effectively and to a high standard.
• Develop and maintain a thorough understanding of client structures, activities and transactions, providing technical support and guidance to team members where required.
• Build and maintain trusted client relationships, ensuring client expectations are managed effectively and service excellence is consistently delivered.
• Support the establishment, onboarding and ongoing administration of companies, partnerships, trusts and other fiduciary structures.
• Oversee workflow management across your portfolio, ensuring deadlines are met, work is prioritised, and WIP and debt collection are effectively managed.
• Support the management team with day-to-day operational matters, helping to drive efficiency and continuous improvement across the team.
• Work with Risk and Compliance colleagues to ensure due diligence requirements are satisfied and periodic reviews are completed.
• Promote compliance with policies, risk framework and governance standards.
• Support development and coaching of junior colleagues, sharing knowledge and encouraging growth.
• Maintain and enhance technical knowledge through ongoing professional development and regulatory updates.

Skills

Corporate fiduciary administration

Client relationship management

Portfolio management

Team coaching

Education

STEP CGI (ICSA) qualification

Job description

Mourant is seeking an Assistant Manager to join its Client Services team in Guernsey. You will manage a diverse portfolio of corporate and fiduciary clients, delivering high quality administration and client service while supporting day-to-day operations of the team.

You will develop client relationships, oversee complex transactions and structures, contribute to onboarding activities, and provide guidance to junior colleagues.