Assistant Manager, CIB Customer Experience

Lloyds Banking Group; West Midlands; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounts and lifestyle benefits

28 days' holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Job summary

A leading banking institution in the UK is seeking an Assistant Manager for the CIB Customer Experience team. This full-time role involves designing client experience programmes, analysing feedback data to generate insights, and collaborating with stakeholders. The ideal candidate has a strong background in research methods and excellent communication skills. The position offers a hybrid working model and a generous benefits package.

Qualifications

• Strong knowledge of qualitative and quantitative research methods.
• Skills in data manipulation and analytics with a focus on storytelling.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Design and manage client experience programmes across CIB.
• Analyse data from multiple sources to generate actionable insights.
• Collaborate with external research agencies for market benchmarking.

Skills

Qualitative research methods

Quantitative research methods

Data manipulation and analytics

Data visualisation

Excellent communication skills

Understanding of commercial banking

Job description

Overview

Assistant Manager, CIB Customer Experience at Lloyds Banking Group. This role focuses on designing and managing client experience programmes to understand and interpret client feedback and insight to inform CIB strategic initiatives and BAU investment, and to identify areas for improvement for clients.

Locations: Bristol, Manchester, Birmingham or Edinburgh

Hours: Full-Time

Working pattern: Hybrid, with at least two days per week or 40% of time spent at office sites

What you'll do

• Design and manage client experience programmes across CIB, including feedback and journey mapping
• Analyse data from multiple sources to generate actionable insights and support strategic decision-making
• Collaborate with external research agencies to deliver market benchmarking and propositional testing
• Develop and maintain tailored qualitative and quantitative research to support key initiatives
• Engage senior leaders with clear, practical insight and recommendations
• Create innovative data visualisations and reporting to inform and influence stakeholders

What you’ll need

• Strong knowledge of qualitative and quantitative research methods and data interpretation
• Skills in data manipulation, analytics and visualisation with a focus on storytelling
• Ability to manage multiple priorities in a fast-paced, project-led environment
• Excellent communication skills and confidence working with senior stakeholders
• Understanding of commercial banking products and client segments
• Experience running client insight programmes would be useful

About Working For Us

We are committed to diversity, equity and inclusion and creating an environment where everyone can thrive, learn and develop. We offer reasonable workplace adjustments during recruitment and employment, and guarantee interviews for applicants with disabilities meeting minimum criteria through the Disability Confident Scheme.

We offer a wide-ranging benefits package, including:

• Generous pension contribution of up to 15%
• Annual performance-related bonus
• Share schemes including free shares
• Discounts and lifestyle benefits
• 28 days' holiday plus bank holidays
• Wellbeing initiatives and parental leave policies

If you’re excited by the thought of joining, we’d love to hear from you.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Banking