Assistant Manager - ChinaTown Manchester

BoyleSports; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the gambling industry is seeking an Assistant Manager for their ChinaTown Manchester location. The role involves managing shop operations, leading the team, and ensuring excellent customer service. Ideal candidates will possess strong leadership skills, a customer-oriented mindset, and the ambition to progress within the company.

Qualifications

• At least 1 year of Assistant Manager/Supervisor retail experience is desirable.
• Interest in sports and ability to build rapport with customers.

Responsibilities

• Manage shop operations and team in the absence of the Shop Manager.
• Ensure excellent customer service and handle bets accurately.
• Lead the shop team and maintain high standards.

Skills

Leadership and team motivation skills

Strong communication

Trustworthiness

Problem-solving

Customer service orientation

Job description

Assistant Manager - ChinaTown Manchester

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Role Purpose

You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, including operating and running the shop and managing the team effectively. Your daily tasks will include assisting the Shop Manager, ensuring high standards are maintained, accepting and paying out bets, and delivering excellent customer service. The role also involves opening and closing the store, and managing shop operations in the absence of the Shop Manager.

Role Profile

Job Title: Assistant Manager

Function/Department: Retail

Reporting To: Shop Manager

Location: ChinaTown Manchester

Role Purpose and Key Responsibilities

The main responsibilities include supporting the Shop Manager, leading the shop team in their absence, managing shop opening and closing, cash procedures, team guidance, and maintaining shop standards. You will also ensure excellent customer service, handle bets accurately through various channels, act as a Brand Ambassador, and adhere to operational and social responsibility procedures.

Knowledge, Skills, and Experience

Essential Skills and Experience

• Leadership and team motivation skills
• Strong communication and relationship-building abilities
• Trustworthiness and integrity
• Problem-solving and creative thinking skills
• Customer service orientation
• Interest in sports and ability to build rapport with customers
• Ambition to progress within the company

Desirable Skills and Experience

• At least 1 year of Assistant Manager/Supervisor retail experience
• Industry experience is a plus but not essential as full training will be provided

Additional Information

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industry: Gambling Facilities and Casinos