Assistant manager - Anti Fraud Operations

Quantum Group; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Manager for Anti Fraud Operations. This role is pivotal in safeguarding financial integrity by investigating fraudulent activities and managing fraud cases. The successful candidate will analyze suspicious transactions, gather evidence, and implement preventive strategies against fraud. With a focus on attention to detail and strong analytical skills, you will work in a dynamic environment that adapts to evolving fraud trends. If you are passionate about fraud prevention and possess excellent communication abilities, this opportunity is perfect for you.

Qualifications

• Strong analytical skills to identify patterns and trends in data.
• Attention to detail for thorough investigations of financial records.

Responsibilities

• Manage and lodge fraud cases, responding to banks within timelines.
• Conduct detailed investigations into suspected fraudulent transactions.

Skills

Analytical Skills

Attention to Detail

Problem-Solving

Communication Skills

Technical Proficiency

Time Management

Tools

Fraud Detection Tools

Data Analysis Software

Microsoft Office

Job description

We are inviting applications for the position of Assistant Manager - Anti Fraud Operations at an International Global Bank based in Harrow.

Job Role

The successful candidate will serve as the first point of contact for SBIUK and other banks regarding reports of fraudulent transfers and APP scams. Responsibilities include managing and lodging fraud cases, handling information requests, reporting, and conducting fraud investigations within the RCMS (Reimbursement Claims Management System). As a Fraud Investigator, you will play a critical role in identifying, investigating, and mitigating fraudulent activities within State Bank of India UK. Your duties include analyzing suspicious transactions flagged by the system, gathering evidence, and implementing strategies to prevent future fraud incidents. Attention to detail, analytical skills, and adaptability to evolving fraud trends are essential to maintain operational integrity and security.

Job Responsibilities

1. RCMS - Lodging fraud cases in RMS and responding to other banks within prescribed timelines.
2. Investigation and evidence gathering - Conduct detailed investigations into suspected fraudulent transactions, including interviewing relevant parties, reviewing documentation, and analyzing customer transaction history and KYC information, while maintaining accurate records of investigative activities.
3. Approval - Prepare detailed investigation reports for APP fraud cases and present findings to the appropriate authority within set timelines.
4. Fraud detection and analysis - Analyze alerts generated by the fraud detection system.

Competencies

1. Investigation of alerts - Communicate with customers and relevant stakeholders regarding alerts generated by fraud monitoring software.
2. Analytical Skills - Analyze complex data sets, identify patterns, anomalies, and trends indicative of fraudulent activities, and draw logical conclusions.
3. Attention to Detail - Spot irregularities or discrepancies in financial records, transactions, and user behavior to ensure thorough investigations.
4. Problem-Solving - Develop effective solutions to mitigate risks and prevent future frauds.
5. Communication Skills - Convey investigative findings clearly and concisely to various audiences, both orally and in writing.
6. Adaptability - Adjust investigative approaches in response to changing fraud tactics and technological advancements.
7. Technical Proficiency - Use fraud detection tools, data analysis software, and Microsoft Office applications, with willingness to learn new systems.
8. Time Management - Prioritize tasks, manage multiple investigations, and meet deadlines while maintaining accuracy.