Assistant Manager (37.5 hours)

LGBT Jobs; Exeter; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Space NK in Exeter is seeking an Assistant Manager to support the Store Manager in maximising sales and profitability while developing a high-performing team. You will deliver customer-first leadership, coaching the team to exceed targets and provide exceptional service across our beauty range.

The role focuses on people development, training, and operational excellence in a busy retail environment, with a commitment to inclusion and high standards of customer care.

Qualifications

• Demonstrate a customer-first approach and coach the team.
• Analyse commercial reports to identify opportunities and risks.
• Identify key performance behaviours and competencies within the team.
• Build strong working relationships with support office and store teams.
• Prioritise effectively and stay organised under pressure.
• Show integrity and honesty in all working relationships.

Responsibilities

• Support the Store Manager to maximise sales and profitability.
• Deliver consistent product training and provide unbiased customer advice.
• Assist in achieving sales targets and loyalty targets.
• Support payroll spend within budget through scheduling and planning.
• Manage stock accuracy and adhere to stock handling policies.
• Analyse weekly, monthly and yearly business reports to drive action.
• Assist in recruitment and building an inclusive, high-performing team.
• Create an inclusive, welcoming environment where employees thrive.
• Deliver feedback and manage performance in line with company processes.
• Inspire and motivate the team to be role models for customers.

Skills

Customer first mindset

Leadership and motivation

Commercial reporting analysis

KPIs & behavioural analysis

Stakeholder relationship building

Prioritisation & organisation

Integrity and honesty

Job description

Assistant Manager role supporting Store Manager

Responsibilities include maximising sales and team development

Requirements include strong communication and organisational skills

Focus on building an inclusive and high-performing team

If you love beauty, you’re in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

The Assistant Manager's main responsibility is to support the Store Manager to maximise sales and profitability whilst developing and retaining a high performing team.

About you

• Able to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate the team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within the team
• Able to build strong working relationships with support office departments
• Strong prioritising and organisational skills
• Values honesty and integrity in working relationships

Role Responsibilities

• Ensuring consistent product training and knowledge to provide unbiased customer advice
• Exceeding sales targets and the company acquisition target for N.dulge
• Assisting the Store Manager in managing payroll spend within budget through effective scheduling and people planning
• Managing stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Confidently analysing all available business reports to review weekly, monthly and yearly
• Assisting the Store Manager by supporting recruitment and retaining diverse teams that supports our ‘customer first’ experience
• Creating an inclusive, welcoming, and approachable environment for employees to thrive in
• Confidently delivering feedback and managing performance in line with Company processes
• Leading, motivating, and inspiring the team – be a role model!

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

How We Will Use Your Information:

We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.

Please note that our current system does not use an automated filtering system.

All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.

This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be ‘forgotten’ if you are not offered a position with Space NK, please email your ‘right to be forgotten’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.

If this job opportunity is not suitable, then check out the other LGBT friendly jobs across UK!