Assistant Manager

Wickes; Worcester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual bonus

Gainshare bonus

Pension matched

Holiday allowance

Colleague discount

Life assurance

Wellbeing support

Discounts and cashback

Job summary

Wickes is seeking a Store Assistant Manager to lead on shift, support the Store Manager and drive store performance. You’ll be hands-on across customer service, showroom design support, and day-to-day operations while developing leadership skills in a fast-paced home improvement environment.

You’ll thrive on variety, take ownership, and motivate the team to deliver excellent customer experiences. Flexibility to travel to nearby stores is included with an emphasis on safety and results.

Qualifications

• Experience in a customer-facing environment.
• Ability to lead and motivate a team during busy days.
• Organised, adaptable and solutions-focused.

Responsibilities

• Lead the store in the Store Manager's absence and support daily operations.
• Deliver results through sales and exceptional service.
• Inspire and support colleagues to deliver great customer service.
• Ensure store safety, compliance and operational excellence.

Job description

Our Store Assistant Managers are at the heart of our stores. This is a fast-paced, hands-on role where no two days are the same. You'll lead from the front, support your team, and keep everything running smoothly. All while delivering a brilliant experience for our customers.

If you're looking for a role where you can grow, take ownership and progress your career this could be the opportunity for you.

With plans to expand from 230 to 300 stores by 2030, we're investing in our future, creating more opportunities for our colleagues to progress.

The role

As a Store Assistant Manager, you're the go-to person on shift. One moment you might be helping a customer design their dream kitchen or bathroom, the next you're supporting a delivery, or solving a customer issue. It's a role that keeps you moving, thinking and leading all day.

• Supporting the Store Managers
• Leading the store in the Store Manager's absence
• Delivering results through sales and exceptional service
• Inspiring and supporting colleagues to deliver great customer service
• Ensuring the store safety, compliance and operational excellence for everyone
• Managing day-to-day operations

At Wickes, we operate across four key areas of the store:

• Helping customers find what they need (self-serve)
• Supporting larger home projects from design to installation (showroom)
• Delivering great service through our sales teams (assisted selling)
• Making sure orders are fulfilled smoothly (order fulfilment)

It's a varied, hands-on role where you'll build real leadership experience and learn every part of our business.

About you

• You’ll thrive in this role if you enjoy variety and a fast-paced environment. This is a role for someone who's comfortable taking ownership. We're looking for someone who:
• Has experience in a customer-facing environment
• Can lead and motivate a team, even during busy or challenging days
• Is organised, adaptable and solutions-focused
• Brings strong communication and people skills
• Takes pride in delivering a great customer experience

Experience in retail, trade, or a similar environment is essential. But it's only as important as your behaviour and mindset.

What you’ll bring

• A hands-on approach and willingness to get stuck in across all areas of the store
• Problem-solving skills and resilience in a fast-moving environment
• The ability to balance customer needs, team support and operational priorities
• Confidence using systems and technology in day-to-day tasks
• A full UK driving licence and flexibility to support nearby stores when needed

What we offer

• We’ll support you to grow and develop your leadership skills, with real opportunities to progress.
• Up to 7.5% annual bonus + up to £300 per month gainshare bonus
• 6% pension contribution matched
• Up to 35 days’ holiday including bank holidays
• 20% colleague discount
• Save-as-you-earn scheme
• Life assurance
• Access to Digital GP and wellbeing support
• Discounts and cashback across a wide range of retailers

A few things to know

• This is a hands-on role.
• You may occasionally support nearby stores, so some flexibility and travel is needed.
• Flexible working can be discussed as part of your application.