Assistant Manager

Wickes; Bolton; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

7.5% annual bonus

Gainshare bonus up to £300/month

6% pension contribution

35 days holiday

20% colleague discount

Save-as-you-earn

Life assurance

Digital GP and wellbeing support

Discounts and cashback

Job summary

Wickes in Bolton is seeking a Store Assistant Manager to lead from the front, support your team and deliver a brilliant customer experience in a fast-paced environment.

You'll help grow the business, develop towards Store Manager and cover delegated duties across four store areas, with a focus on sales, service and smooth operations. A hands-on leader who can adapt and motivate is ideal.

Qualifications

• Experience in a customer-facing environment.
• Ability to lead and motivate a team during busy periods.
• Organised, adaptable and solutions-focused.
• Strong communication and people skills.
• Pride in delivering a great customer experience.

Responsibilities

• Lead the store in the Store Manager's absence.
• Drive performance through sales and service.
• Inspire and support colleagues to deliver great customer service.
• Keep the store safe, legal and operationally strong.
• Manage day-to-day operations.

Skills

.Customer service

Team leadership

Communication

Problem solving

Adaptability

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Our Store Assistant Managers are at the heart of our stores. This is a fast‑paced, hands‑on role where no two days are the same. You'll lead from the front, support your team, and keep everything running smoothly. All while delivering a brilliant experience for our customers.

If you're looking for a role where you can grow, take ownership and develop towards becoming a Store Manager, this could be the opportunity for you.

With plans to expand from 230 to 300 stores by 2030, we're investing in our future, creating more opportunities for our colleagues to progress.

The role

As a Store Assistant Manager, you're the go‑to person on shift. One moment you might be helping a customer design their dream kitchen or bathroom, the next you're supporting a delivery, or solving a customer issue. It's a role that keeps you moving, thinking and leading all day.

You’ll play a key part across all areas of the store, including:

• Leading the store in the Store Manager’s absence
• Driving performance through sales and strong service
• Inspiring and supporting colleagues to deliver great customer service
• Keeping the store safe, legal and operationally strong
• Managing day‑to‑day operations

At Wickes, we operate across four key areas of the store:

• Helping customers find what they need (self‑serve)
• Supporting larger home projects from design to installation (showroom)
• Delivering great service through our sales teams (assisted selling)
• Making sure orders are fulfilled smoothly (order fulfilment)

It's a varied, hands‑on role where you'll build real leadership experience and learn every part of our business.

About you

• You’ll thrive in this role if you enjoy variety and a fast‑paced environment. This is a role for someone who’s comfortable taking ownership. We’re looking for someone who:
• Has experience in a customer‑facing environment
• Can lead and motivate a team, even during busy or challenging days
• Is organised, adaptable and solutions‑focused
• Brings strong communication and people skills
• Takes pride in delivering a great customer experience

Experience in retail, trade, or a similar environment is essential. But it’s only as important as your behaviour and mindset.

What you’ll bring

• A hands‑on approach and willingness to get stuck in across all areas of the store
• Problem‑solving skills and resilience in a fast‑moving environment
• The ability to balance customer needs, team support and operational priorities
• Confidence using systems and technology in day‑to‑day tasks
• A full UK driving licence and flexibility to support nearby stores when needed

What we offer

• We’ll support you to grow and develop your leadership skills, with real opportunities to progress.
• Up to 7.5% annual bonus + up to £300 per month gainshare bonus
• 6% pension contribution matched
• Up to 35 days’ holiday including bank holidays
• 20% colleague discount
• Save‑as‑you‑earn scheme
• Life assurance
• Access to Digital GP and wellbeing support
• Discounts and cashback across a wide range of retailers

And you’ll be part of a supportive, down‑to‑earth culture where people genuinely look out for each other.

A few things to know

• This is a physically active, hands‑on role.
• You may occasionally support nearby stores, so some flexibility and travel is needed.
• Flexible working can be discussed as part of your application.

What to do next

If you’re ready to take the next step in your retail career, build leadership experience and be part of a team that makes a real difference to customers’ homes, we’d love to hear from you.

Apply today.

If you need any reasonable adjustments during the application process, please let us know here . This form is only for adjustment. General enquiries or direct CV submissions won’t be accepted