Assistant Manager

The Ideal Collection; Winchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an enthusiastic Assistant Manager to join their vibrant pub-restaurant team. This role is perfect for someone passionate about hospitality and team leadership, aiming to create memorable guest experiences. The ideal candidate will thrive in a supportive environment that values collaboration and personal connections. With a focus on delivering exceptional service and fostering a positive team culture, this position offers a unique opportunity to grow within a well-loved community venue. Enjoy fantastic perks, including tips, free meals, and a friendly atmosphere where everyone is valued.

Benefits

Fantastic tips

28 days holiday

Free staff parking

Free meals

Friends and family discounts

Early pay

Epic staff parties

Qualifications

• Proven experience in team leadership within hospitality.
• Strong focus on customer service and guest feedback.

Responsibilities

• Lead and support a collaborative team to enhance guest experiences.
• Ensure effective onboarding and training of new team members.
• Manage financial controls to support business success.

Skills

Team Leadership

Customer Service

Organizational Skills

Communication

Financial Management

Education

Experience in Hospitality Management

Job description

The White Horse is A beautifully styled pub-restaurant with a cosy laid-back atmosphere, in the heart of Otterbourne which sits in between Southampton and Winchester. A pub well loved by the Community due to our family events, fantastic fresh cooked food and warm and welcoming service.

At the heart of our success lies our collaborative, supportive and positive team who come together to ensure our customers get the balance of warm traditional pub service whilst offering an elevated dining experience with our 1 Rosette cuisine.

To take us forward with our ambitions and truly earn our place in the hearts of the Community we are looking for an Assistant Manager to join our team.

How we define success of an Assistant General Manager

• Out in front leadership, which means our customers know you by name and our team members have a high level of trust
• Highly organised service where teams feel confident on expectations and have a clear sense of communication and direction
• Guest feedback is important to you and you ensure that service steps are followed to enable success
• Ownership of taking team members through their onboarding journey and ensuring they are welcomed, trained and set up for success
• Support financial success through pro-active action on the controls of the business
• Care deeply about the team, you know them on a personal level, work with their strengths and make them feel appreciated
• Excellent collaborative relationships across Front of House and Kitchen

What you can expect from us as Deputy General Manager

• Fantastic tips – we believe every person should have an equal share
• We pay you for every hour you work
• Amazing supplier trips
• 28 days holiday, increasing after 3 years of service
• Free staff parking
• Free food, no need to bring in a soggy Sandwich, we provide you a meal using the same ingredients and fresh local produce we use for our customers
• Friends and family discounts to enjoy in any of our 5 venues
• Early pay – If you are slightly tight on bills you can claim a percentage of your accrued pay before pay day
• Epic staff parties
• Really quite lovely people, our business is completely devoid of corporateness – we want to do the right thing by you and people at a human level

So, if you are passionate about creating fantastic guest experiences, have a background in Hospitality team leadership and want to take your next step to working within a fantastic venue you can be proud of, we would love to hear from you