Assistant Manager

The White Horse; Winchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Assistant Manager to join their vibrant team in a beautifully styled pub-restaurant. This role is pivotal in creating memorable guest experiences while leading a supportive and collaborative team. As a leader, you will foster strong relationships with both customers and staff, ensuring high standards of service and communication. With fantastic perks including tips, free meals, and employee discounts, this opportunity offers a fulfilling career path in a welcoming environment. If you have a background in hospitality and are ready to take the next step, this is the perfect role for you.

Benefits

Fantastic tips

28 days holiday

Free staff parking

Free food

Friends and family discounts

Early pay

Epic staff parties

Qualifications

• Experience in hospitality team leadership is essential.
• Ability to create fantastic guest experiences.

Responsibilities

• Lead the team and build strong relationships with customers.
• Ensure high standards of service and guest satisfaction.

Skills

Team Leadership

Organizational Skills

Customer Service

Communication Skills

Education

Hospitality Management

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

The White Horse is A beautifully styled pub-restaurant with a cosy laid-back atmosphere, in the heart of Otterbourne which sits in between Southampton and Winchester. A pub well loved by the Community due to our family events, fantastic fresh cooked food and warm and welcoming service.

At the heart of our success lies our collaborative, supportive and positive team who come together to ensure our customers get the balance of warm traditional pub service whilst offering an elevated dining experience with our 1 Rosette cuisine.

To take us forward with our ambitions and truly earn our place in the hearts of the Community we are looking for an Assistant Manager to join our team.

How we define success of an Assistant General Manager

• Out in front leadership, which means our customers know you by name and our team members have a high level of trust
• Highly organised service where teams feel confident on expectations and have a clear sense of communication and direction
• Guest feedback is important to you and you ensure that service steps are followed to enable success
• Ownership of taking team members through their onboarding journey and ensuring they are welcomed, trained and set up for success
• Support financial success through pro-active action on the controls of the business
• Care deeply about the team, you know them on a personal level, work with their strengths and make them feel appreciated
• Excellent collaborative relationships across Front of House and Kitchen

What you can expect from us as Deputy General Manager

• Fantastic tips - we believe every person should have an equal share
• We pay you for every hour you work
• Amazing supplier trips
• 28 days holiday, increasing after 3 years of service
• Free staff parking
• Free food, no need to bring in a soggy Sandwich, we provide you a meal using the same ingredients and fresh local produce we use for our customers
• Friends and family discounts to enjoy in any of our 5 venues
• Early pay - If you are slightly tight on bills you can claim a percentage of your accrued pay before pay day
• Epic staff parties
• Really quite lovely people, our business is completely devoid of corporateness - we want to do the right thing by you and people at a human level

So, if you are passionate about creating fantastic guest experiences, have a background in Hospitality team leadership and want to take your next step to working within a fantastic venue you can be proud of, we would love to hear from you