Assistant Manager

Nando’s Chickenland Limited; Wembley; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Free PERi-PERi meal

Nandoca discount 40%

WeCare wellbeing support

Sabbatical after 5 years

Bonus scheme

Contributory pension

Job summary

Nando’s Group in Wembley is seeking an Assistant Manager who will lead shifts, inspire a high-performing team and deliver legendary customer service. You’ll master shift planning, scheduling and operational excellence to keep busy periods running smoothly and profits growing.

You’ll be hands-on from day one, developing your team and owning the customer journey across Eat-in, Collection and Delivery, with a focus on creating a warm, engaging Nando’s experience.

Qualifications

• Experience leading a team on fast-paced shifts.
• Delivering excellent customer experiences.
• Ability to plan shifts and schedule staff.

Responsibilities

• Own the shift planning and ensure smooth operation.
• Drive sales and manage costs using real-time insights.
• Lead and develop the team.
• Own the customer journey on shift across Eat-in, Collect and Delivery.

Skills

People leadership

Shift management

Customer service

Staff scheduling

Sales drive

Job description

Salary up to: £36,000.00

Got a passion for people and ready to take the next step in your leadership journey? If you thrive on delivering legendary customer service, running smooth shifts, inspiring a high-performing team and driving operational excellence, you could be our next Assistant Manager.

Extra Hot perks

• Free PERi-PERi: a Hot (or a Lemon & Herb) free meal every shift you work
• Nandoca discount: 40% off for you and up to 5 friends or fam when you’re not working
• Our discount platform: save on your weekly shop, clothes, travel, gym memberships, cinema tickets and loads more with PERi+
• Grow with us: we've got loads of development programmes to help you build skills for life and take your next step, wherever that may be.
• In fact, over 80% of our General Managers were promoted from an Assistant Manager
• Prep for success: from day one, you’ll follow a three-month training plan designed to help you learn, grow, and thrive in your role
• Wellbeing support: get free, confidential 24/7 help for healthcare and wellbeing support whenever you need it with WeCare
• Sabbatical: every 5 years with us, you unlock a 4-week fully paid sabbatical to travel, recharge, or do whatever makes you happy
• Once in a lifetime travel: explore our heritage and culture through unforgettable experiences
• Get paid to work with your mates: refer your friends and earn a bonus when they join the Nando's family
• Performance pays: our competitive bonus scheme rewards you for driving performance, developing your team and delivering great results
• Saving for tomorrow: a contributory pension scheme if you’re based in the UK
• No such thing as a boring shift: work with great people, make lasting connections, and have fun along the way

What you’ll bring to the Managers table

• More passion, more energy: the drive to motivate, engage and inspire your team on every shift, while delivering an Extra Hot customer experience to all of our customers, every time
• Your experience: whether that's leading a team, managing fast-paced shifts, or delivering great customer experiences, you'll bring the skills and confidence to make an impact from day one
• Master the shift: keep every shift running smoothly through effective planning, smart scheduling, and putting the right people in the right place at the right time. Using real-time insights, you'll drive sales, control costs, and help grow profitability
• Hungry for growth: keen to learn, develop and take on new challenges in a fast-paced restaurant environment
• Spot and nurture talent: actively develop your team, recognise potential and help to grow the next generation of leaders
• Owning the customer journey: take full ownership of the Nando's customer journey on shift across Eat-in, Collect and Delivery

Heart and soul. Passion and personality. You may know us as the home of PERi-PERi goodness, but we’re actually a people‑first, chicken‑second kind of place.