Assistant Manager

Lounge; Truro; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the hospitality sector seeks an Assistant Manager to support operations and ensure customer satisfaction. The role involves managing team engagement, driving sales, and maintaining high standards in a vibrant environment. Ideal candidates will have experience in similar roles and a passion for hospitality.

Benefits

Overtime pay for extra hours

Staff food on every shift

50% off staff discount outside working hours

Paid breaks

28 days holiday (pro-rata)

Enhanced maternity and paternity pay

Staff party - Loungefest

Competitions and incentives

Company pension scheme

Opportunities for personal development

Achievable bonuses

Tips shared equally

Christmas and Boxing Day off

Qualifications

• Experience as an Assistant Manager, Deputy Manager, or Supervisor in hospitality.
• Strong people management skills and passion for hospitality.
• Good literacy skills for reporting KPIs.

Responsibilities

• Support the General Manager in day-to-day operations.
• Drive sales, team retention, and maintain high standards.
• Manage rotas and customer feedback.

Skills

People management

Customer service

Sales building

Attention to detail

Communication

Job description

Lounges are special places, and what makes them so are the brilliant people who run them. As Assistant Manager, you'll support the General Manager to maintain excellence across the team, delivering 14 great shifts to ensure every customer leaves happy. You will assist with the day-to-day operations of the Lounge, including managing rotas, team engagement, and customer feedback. Your standards will match ours, but your approach will be unique—you'll do it your way. Brilliant!

Attention to detail is key. You will be involved in driving sales, team retention, training, customer service, and maintaining high standards. You never settle for second best, aiming for your Lounge to be the go-to spot for the local community. It's a challenging role, but you know you've got this.

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off staff discount outside working hours from day one
• Paid breaks
• 28 days holiday (including Bank Holidays), pro-rata
• Enhanced maternity and paternity pay after 2 years of service
• The renowned staff party - Loungefest!
• Competitions and incentives, including trips with our suppliers
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Support via the Licensed Trade Charity
• Opportunities for personal development and career growth
• Achievable bonuses
• Tips shared equally based on hours worked
• Christmas and Boxing Day off!

What you'll bring:

• Experience as an Assistant Manager, Deputy Manager, or Supervisor in restaurants, bars, cafes, or coffee shops.
• Experience working in a bar environment with serving freshly made food and drinks.
• A passion for hospitality and strong people management skills, including talent spotting.
• Driven and resilient in overcoming challenges.
• Good literacy skills and attention to detail for reporting KPIs.
• Excellent communication skills to build rapport and trust.
• Self-motivated, able to work at pace with minimal supervision, while managing pressure and deadlines.
• Strong knowledge of sales building, forecasting, reporting, recruitment, HR, and NPS best practices.

If you'd like to learn more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.