Assistant Manager

Crew Clothing Truro; Truro; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Uniform contribution

Future-Focused Pension Plan

Rewarding Referral Program

Comprehensive Professional Development

Empowering Work Environment

Job summary

Crew Clothing Truro is seeking an Assistant Manager to help drive sales, coach the team and ensure an exceptional customer experience in our coastal, premium fashion store. This full-time role covers 37.5 hours per week and requires a hands-on approach to leadership.

You will support recruitment, training and development, oversee visual merchandising, and promote our multi‑channel options. The successful candidate will be customer‑focused, detail‑oriented and committed to delivering brand

Qualifications

• Customer-facing role experience and service excellence.
• Ability to communicate clearly with customers and colleagues.
• Previous work in a retail environment.

Responsibilities

• Assist store manager to drive sales and KPIs.
• Support recruitment, motivation and development of the team.
• Maintain visual merchandising standards and create an engaging shopping experience.
• Handle transactions and customer inquiries.
• Demonstrate flexibility to meet store needs.

Skills

Customer service

Good communication skills

Experience in retail industry

Tools

IT skills

Job description

Assistant Manager - Full Time

37.5 hours per week

At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments. We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way. From ’93 to now, people have been at the heart of everything we do. It’s in our name – Crew.

Purpose of the role

To assist the manager in driving consistent improvement to the store’s sales, KPI’s and all other areas of measured success. To help recruit, retain, motivate and develop the team to drive the success of the store. To maintain exceptional visual merchandising standards throughout the store and create a shopping experience that delights our customers every time.

Responsibilities

• Achieve sales targets by demonstrating passion for the product and the brand
• Provide accurate information about our product to the customer including features and benefits and stock availability
• Promote our multi‑channel shopping options to ensure maximum customer satisfaction
• Provide an inviting and welcoming atmosphere for our customers
• Process sales transactions with care and in line with company guidelines
• Demonstrate flexibility in order to meet the needs of the store

Essential Qualifications

• Customer service focused
• Good communication skills
• Experience in retail industry

Desirable Qualifications

• Good IT skills
• Experience of working in a luxury fashion brand

Benefits

• Uniform Contribution: Dress for success with our uniform contribution, ensuring you look and feel professional without the extra cost.
• Future‑Focused Pension Plan: Invest in your future with our comprehensive pension plan designed to provide you peace of mind for the years to come.
• Rewarding Referral Program: Bring your friends on board and be rewarded! Our referral program recognises the power of your recommendations and rewards you for contributing to our team’s growth.
• Comprehensive Professional Development: Elevate your career and reach your full potential.
• Empowering Work Environment: Thrive in our supportive and rewarding culture that celebrates your achievements and fosters your personal and professional growth.

Compensation: Competitive salary