Assistant Manager

Crew Clothing Company; Cardiff; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Uniform contribution

Pension plan

Referral program

Professional development

Empowering work environment

Job summary

Crew Clothing Company is seeking an Assistant Manager for a full-time, 37.5-hour week position in Cardiff. You will support the store manager to drive sales, coach the team and maintain high visual and customer service standards.

Key responsibilities include achieving targets, accurate product guidance, promoting multi-channel options, creating a welcoming store ambience, and handling transactions with care. A luxury fashion feel is part of the brand experience.

Qualifications

• Essential customer service oriented approach.
• Strong communication skills to engage with customers and colleagues.
• Experience in retail supports performance and standards.

Responsibilities

• Achieve sales targets by demonstrating passion for the product and the brand.
• Provide accurate information about our product including features, benefits and stock availability.
• Promote our multi-channel shopping options to maximise customer satisfaction.
• Provide an inviting and welcoming atmosphere for our customers.
• Process sales transactions with care and in line with company guidelines.
• Demonstrate flexibility to meet the needs of the store.

Skills

Customer service focused

Good communication skills

Experience in retail industry

Tools

IT skills

Job description

Assistant Manager - Full Time 37.5 hours per week

At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments.

We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way. From ’93 to now, people have been at the heart of everything we do. It’s in our name – Crew.

Purpose of the role

To assist the manager in driving consistent improvement to the stores sales, KPI’s and all other areas of measured success. To help recruit, retain, motivate and develop the team to drive the success of the store. To maintain exceptional visual merchandising standards throughout the store and create a shopping experience that delights our customers every time.

Responsibilities

• Achieve
  sales targets by demonstrating passion for the product and the brand
• Provide
  accurate information about our product to the customer including features and benefits and stock availability
• Promote
  our multi-channel shopping options to ensure maximum customer satisfaction
• Provide
  an inviting and welcoming atmosphere for our customers
• Process
  sales transactions with care and in line with company guidelines
• Demonstrate
  flexibility in order to meet the needs of the store

Key Skills and Experience

Essential

• Customer
  service focused
• Good
  communication skills
• Experience
  in retail industry

Desirable

• Good
  IT skills
• Experience
  of working in a luxury fashion brand

Benefits

• Uniform Contribution: Dress for success with our uniform contribution, ensuring you look and feel professional without the extra cost.
• Future-Focused Pension Plan: Invest in your future with our comprehensive pension plan designed to provide you with peace of mind for the years to come.
• Rewarding Referral Program: Bring your friends on board and be rewarded! Our referral program recognises the power of your recommendations and rewards you for contributing to our team’s growth.
• Comprehensive Professional Development: Elevate your career and reach your full potential.
• Empowering Work Environment: Thrive in our supportive and rewarding culture that celebrates your achievements and fosters your personal and professional growth