Assistant Manager

Greene King; Thames Ditton; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Career development

Staff discounts

Employee assistance

Maternity/Paternity policies

Menopause friendly

Inn & hotels discounts

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Greene King is seeking an Assistant Manager to support the General Manager and lead an energetic team in a busy pub, ensuring smooth daily operations and memorable guest experiences.

You will champion brand standards, coach staff, and maintain high levels of service, safety, and hospitality, while building a welcoming local hub.

This role offers practical development through our apprenticeship programmes, competitive salary and generous staff discounts across Greene King brands.

Qualifications

• Experience in hospitality leadership or supervisory role.
• Ability to train and develop team members.
• Commitment to delivering excellent customer service.

Responsibilities

• Support the General Manager in day-to-day operations.
• Lead the team to deliver amazing guest experiences.
• Act as a role model and support training.
• Uphold brand standards and ensure customer and staff safety.

Skills

Leadership

Customer service

Communication

Staff training

Brand standards

Job description

As Assistant Manager, you’llbe at the heart of our management team, helping to ensure the smooth running of a busy pub. From the moment you step through the door, you lead by example making sure our Customers, and teams, have a great time.

Company Description

Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Qualifications

What you'll do as an Assistant Manager...

• Support the General Manager in the day to day running of the business and leading the business in their absence.
• Bring our brand to life by leading the team in delivering amazing experiences for our customers.
• Act as a role model for the team and support with training and development.
• Be a champion of brand standards & ensure customer & team safety at all times.

What You'll Bring...

• You’ll be passionate about delivering amazing experiences for customers.
• You’ll be great with people, and as a result, have great communication and leadership skills making sure you get the best out of people.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A keen eye for every small detail and a desire to uphold high standards in all that you do.