Assistant Manager

North; City of Edinburgh; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Free bowling

Food discount

Pension scheme

28 days leave

Team awards

Cycle to work

Refer a friend

Social events

Job summary

Lane7 is the UK's fastest growing independent boutique bowling destination with venues across multiple brands. We are expanding and seek an experienced Assistant Manager to drive the site to its full potential, lead from the front, and deliver an exceptional guest experience across revenue streams.

You will set standards, build a strong leadership team, and manage shifts while maintaining high guest satisfaction and operational excellence across all areas of the venue.

Qualifications

• Experience in leisure, hospitality or F&B leadership.
• Ability to lead and supervise a team across a busy venue.
• Demonstrated commitment to delivering outstanding guest experiences.

Responsibilities

• Ensure positive guest service across all areas and handle complaints by escalating appropriately.
• Manage shifts covering the entire venue.
• Adhere to standards to increase sales and control costs (beverage, supplies, labor).
• Participate in all areas of operation including gaming, food, beverage, events and labour.
• Create a team-focused environment that motivates all team members.

Skills

Management experience

Leadership

Customer service

Operations oversight

Job description

Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions… we've got every occasion covered.

Could you be what we’re looking for?

As our business continues to expand and bring the full throttle best night out in one place experience. We’re now looking for an experienced Assistant Manager ready to help set the pace, lead from the front and drive this huge venue to its full potential.

The Role

As Assistant Manager, you’ll have to support with the responsibility for the performance, culture, and success of the site. You’ll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams.

Key Responsibilities:

• Ensure positive guest service in all areas. Respond to complaints within the given parameters or escape to the Deputy / General Manager, taking any and all appropriate actions to turn dissatisfied guests into returning guests
• Managing shifts covering the entire venue
• Adhere to company standards and service levels to increase sales, minimise costs, beverage, supply and labour costs
• Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities
• Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members

To be a success with Lane7, you’ll:

• Have got management experience in the leisure, hospitality, or F&B sector?
• Be an Assistant Manager able to lead by example and supervise a team throughout every daily activity.
• Be an Assistant Manager who can Inspire and motivate your team to deliver outstanding guests experiences from the moment they step through the door
• Have a positive, can-do and problem-solving attitude no matter the task that faces you.
• Have the ability to create a sense of fun, For you the guests and the team

What We’ll Offer

• Salary - £33,000 Per Annum
• 28 days holiday per year (Plus 1 day per every year worked, Up to 5 years of service)
• Company pension contribution
• Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
• 25% off food and drink
• Get involved with different social activities throughout the year through our team social calendar
• Annual team awards party
• Cycle2Work scheme partnered with Halfords
• Refer a friend scheme