Assistant Manager

IN'n'OUT Autocentres; Stockton-on-Tees; On-site; GBP 30,000 - 34,000; Full time

Job summary

A leading company in vehicle servicing seeks an Assistant Manager to enhance customer relations and drive business performance. Ideal candidates will have a Level 3 Technician qualification and prior management experience. Join a fast-paced environment with opportunities for growth and development.

Benefits

Company pension

Cycle to work scheme

Employee discount

Free parking

Life insurance

On-site parking

Referral programme

Qualifications

• 3 years of experience in automotive service preferred.
• Full Driving Licence required.

Responsibilities

• Assist Centre Manager with daily sales and customer service.
• Provide effective management and leadership of operations.

Skills

Customer Relations

Communication

Management

Education

Level 3 Technician

Job description

Job Description

Location: Portrack Lane

In’N’Out Autocentres are experts in vehicle servicing, MOT's & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.

Our Assistant Managers, alongside our Centre Managers, are key to providing effective management and leadership of our quick fit operations, driving profitability, maximising productivity and coaching and motivating the centre team. Ideally previously qualified as a Level 3 Technician and/or MOT Tester, you will need to have previous hands-on experience as you will be dividing your time between the workshop, working alongside the team, and assisting the Centre Manager with daily sales and customer service.

Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity.

About The Role

If you possess a strong desire to help drive business performance and improvement, are passionate about customer relations, have excellent communication skills and are looking for a long term career move to an expanding business, this could be the ideal opportunity for you.

All of our colleagues can look forward to a fast paced and varied working environment with training, development and CPD opportunities to succeed and build their career with us.

Benefits

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Referral programme
  
  

Supplemental Pay Types

• Bonus scheme
• Performance bonus
  
  

Skills Needed

About The Company

Servicing Made Simple We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely. 100% Commitment to Customer Service The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey. Manufacturer approved parts We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicles manufacturer warranty status. Trained and Qualified Technicians All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.

Company Culture

We are a Which? Trusted Trader And proud of it. We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with it's customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which? Wi-Fi, Coffee, Comfortable Sofas Our client waiting lounges feature highspeed Wi-Fi, free beverages, child's play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait. 75% Repeat Customers IN'n'OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction. We will never carry out any additional work unless authorised. Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.

Desired Criteria

• Automotive service: 3 years (preferred)
  
  

Required Criteria

• Full Driving Licence (required)
  
  

Closing DateThursday 31st July, 2025

Contract Typefulltime

SalaryFrom £30,000.00 Yearly to £34,000.00 Yearly