Assistant Manager

Halfords; Southmoor; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Annual leave 5.6 weeks

Garage bill discount

Product discounts

Family & friends discounts

Trade price bike

Cycle to work

Wagestream access

GP access 24/7

Share save scheme

Health cash plan

Pension & life assurance

Job summary

Halfords is recruiting an Assistant Manager to work with the Centre Manager, driving profitability and focusing on the customer journey. You will split time between the workshop with technicians and assisting with daily sales and customer service.

We look for someone with hands-on experience as a mechanic or management in a similar environment, and a passion for customer experience with a clear path for progression and training.

Qualifications

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership.
• Experience in coaching, training, and developing colleagues on the spot.
• Strong technical knowledge of light vehicles with appropriate qualifications or equivalent experience.
• Solid understanding of workshop operations, diagnostics and vehicle maintenance processes.
• Bring your own tools and apply them in a busy workshop setting.
• Commitment to health and safety standards.

Responsibilities

• Work alongside the Centre Manager to drive profitability and improve the customer journey.
• Split time between the workshop with technicians and daily sales/customer service tasks.
• Lead and develop colleagues, coach performance, and ensure service standards.
• Ensure workshop operations meet health and safety requirements and quality processes.

Skills

Customer leadership

Coaching & training

Light vehicle maintenance

Health & Safety compliance

Verbal & written communication

IT literacy

Time management

Own tools

Full driving licence

Tools

Workshop tools

Job description

Ready for the next step in management with the UK's largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme!

As an Assistant Manager, you'll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey. You will have had previous hands-on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you.

• On-target earnings up to £40,100
• Comprising a base salary of £33,000
• An uncapped monthly bonus scheme with average additional earnings of £7,100 per year.
• 5 days a week
• Earn extra with our refer a friend scheme - T&C's Apply.

Benefits Include:

• 5.6 weeks' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan - to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

What we're looking for:

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership
• Experience in coaching, training, and developing colleagues in the moment
• Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience)
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes
• Bring your own set of tools and put them to great use in a busy, well-equipped workshop
• Experience of maintaining compliance with Health & Safety standards
• Excellent verbal and written communication skills
• IT proficient, with the ability and willingness to learn in-house systems
• Strong organisational and time management skills
• Full, valid driving licence

National Tyres and Autocare is part of the Halfords family. We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria?

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.