Assistant Manager

Space Station Self Storage; Slough; On-site; GBP 35,000 - 39,000; Full time

Benefits offered by this job

Staff discount on storage and retail

Training and development programme

Great bonus scheme

Contributory pension scheme

30 days holiday incl bank holidays

Employee ‘free perks’ scheme

Additional benefits after a qualifying

Job summary

Space Station Self Storage is seeking an Assistant Manager to support the Store Manager in Slough. This full-time role involves 5 days a week, with some weekends and bank holidays, focusing on sales, customer service, and staff leadership to deliver our service excellence.

You will overseeRotas, training, performance management, and daily store administration while driving revenue and maintaining high standards. Competitive benefits and career development await.

Qualifications

• Excellent customer service skills.
• People management experience and self-motivation.
• Good level of numeracy and organisation.

Responsibilities

• Sales and Customer Service: Convert sales and help customers make informed decisions; Achieve sales targets by maximising sales opportunities; Provide stellar customer service and resolve complaints.
• Supervise and Train Employees: Organise rotas, give sales training and delegate tasks; Motivate staff and support performance improvement.
• Assume Responsibility in the Store Manager's Absence: Develop the store with the manager and report on the store's performance in their absence.
• Administration: Ensure store administration aligns with company policies; Promote the store and monitor marketing results.
• Maintenance and Administration: Maintain high standards and site safety; keep systems running smoothly and promote brand awareness.
• Charity Participation: Commit 1% of working time to volunteering or charity fundraising.

Skills

Customer service

People management

Numeracy

Job description

Salary: £35,056

Location: Slough

The role

Our managers play a key role in ensuring the smooth running of the store and providing customers with the Space Station service they know and love. Our Assistant Managers are responsible for supporting the Store Manager and taking on their responsibilities if they’re away – as well as taking ownership of other crucial aspects of the store and staff. This role is full-time, working 5 days out of 7, with some weekend and bank holiday working.

Who We’re Looking For

• Likes variety, has excellent communication skills, and can provide exceptional customer service
• People management experience and self-motivation
• A good level of numeracy and organisation

What You’ll Do

Sales and Customer Service

• Convert sales and help customers make informed decisions
• Achieve sales targets by maximising sales opportunities
• Provide stellar customer service, resolve complaints and address concerns, always keeping our values in mind

Supervise and Train Employees

• Organise rotas, give sales training, delegate tasks and help with employee performance management
• Motivate staff, giving praise when things go well and helping them improve in the areas they need to
• Help others achieve their goals through leadership, giving encouragement and advice in how to meet budgets and get results

Assume Responsibility in the Store Manager's Absence

• Develop and grow the store alongside the manager, achieving revenue and growth targets
• Take full responsibility for the site when the manager is away, completing reports to give back to them upon their return
• Demonstrate an active approach, getting involved fully to achieve our joint goals faster and with an exciting urgency

Administration

• Ensure effective administration of the store so that company systems, policies and procedures are always adhered to
• Create and implement effective marketing plans, and monitoring and reviewing results at regular intervals
• Promote the store in the local community by networking and liaising with local shops and businesses

Maintenance and Administration

• Take pride in the site and maintaining excellent standards
• Keep the site safe and healthy for staff and customer
• Keep company systems, policies and procedures running smoothly, and assist with the creation and implementation of marketing plans to promote the store and create brand awareness
• Promote the store in the local community by networking and liaising with local shops and businesses

Charity Participation

• We’ve committed to Corporate Social Responsibility, meaning we all dedicate 1% of our working time to volunteering or raising funds for charity.

What We’ll Give You

• Staff discount on storage and retail products
• Training and development programme
• Great bonus scheme
• Contributory pension scheme30 days holiday, including bank holidays
• Employee ‘free perks’ scheme
• Additional benefits after a qualifying period

About Us

Space Station was acquired in 2020 by Heitman with the objective of growing the Space Station brand. We currently have stores across the UK, and always pride ourselves on our core values. We always strive to be friendly, helpful, reliable, trustworthy, and professional in all our interactions. Delivering standards of excellence is our vision at Space Station, and we look after our staff so they can deliver the best possible experience to our customers.

Space Station embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Learn more on the benefits of working at Space Station here