Assistant Manager

Core Development & Management; Shrewsbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading wellness company is seeking an Assistant Manager to assist in gym operations, ensuring an exceptional member experience and oversee a high performing staff. This full-time role offers opportunities for advancement, providing various benefits including health insurance, bonuses, and paid time off.

Benefits

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Training & development

Free uniforms

Employee discounts

Vision insurance

Dental insurance

Opportunity for advancement

Qualifications

• High school diploma or GED equivalent required.
• Experience in customer service, preferably in fitness.
• Current CPR certification required.

Responsibilities

• Assist in recruiting, hiring, training staff.
• Ensure superior customer service and oversee member services.
• Maintain cleanliness and track facility statistics.

Skills

Customer service

Supervisory skills

Problem resolution

Enthusiasm

Education

High school diploma/GED

Current CPR Certification

Tools

Microsoft Suite

Job description

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Job Summary

The

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
  
  
  

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Full time: 40 hours per week. Mon-Thurs 2p-10p, Saturdays 9a-5p. (Asst Mgr can also earn up to a $200 bonus per month)

Essential Duties And Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.
  
  
  

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.
  
  
  

Benefit Basics

All staff will also receive a free Black Card membership after 90 days of employment

As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac. In addition, we are growing and opportunities for advancement are often available. We take pride in promoting from within!

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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