Assistant Manager

Optical Express; Reading; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Free Laser Eye and Intraocular Lens Surgery

Discounts on eyewear

Generous family and friends discount

Training and development opportunities

Job summary

A leading eye care provider in Reading seeks an Assistant Manager to join their team. The successful candidate will lead Patient Advisors, ensuring optimal patient outcomes while developing their team in a supportive environment. This is a full-time role requiring strong leadership and communication skills, ideal for those with a background in high-end retail or healthcare. A competitive salary and various benefits are offered.

Qualifications

• Experience leading a diverse team in a retail or clinical setting.
• Hands-on approach with a focus on customer satisfaction.
• Excellent communication and presentation skills.
• Ability to manage performance and effectively handle incidents.
• Lead incidents, safeguarding, referrals and complaints.
• Monitor SLAs and escalation as required.
• Manage team performance to deliver clinical and customer service.
• Maintain relationships with senior leadership.
• Discretion and integrity in handling sensitive information.
• Excellent communication and presentation skills.
• Knowledge of optical or aesthetics is beneficial.

Responsibilities

• Lead a team of Patient Advisors to ensure excellent patient outcomes.
• Manage clinic workload and support team development.
• Deputize for the Clinic Manager as needed.
• Ensure compliance with industry standards.
• Oversee workload for dual brands in the clinic.

Skills

Leadership

Customer-centric approach

Excellent communication

Discretion

Team development

Excellent communication

Knowledge of optical/aesthetics

Job description

This range is provided by Optical Express. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

This range is provided by Optical Express. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Overview

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

An exciting opportunity has arisen for an ambitious Assistant Manager to join the leadership team in our Reading clinic. This role would be well suited to someone with existing high end retail or healthcare experience, or a current high performing individual with a background in optical sales who is looking to take the next step in their career. It will provide the successful candidate with the opportunity to develop their skills across a broad remit and disciplines.

Responsibilities

• Leading a team of outstanding Patient Advisors to deliver the best possible outcomes for our patients
• Ensuring that all colleagues have the right support in place to excel and develop their skills
• Effectively manage the clinic workload, and ensuring diaries are managed in advance
• Deputise for Clinic Manager
• Managing the workload for dual brands operating in the clinic

Qualifications

• Leading a diverse team, preferably within a retail or clinical setting
• Hands-on and customer-centric approach
• Delivery against recognised industry standards
• Developing a multi-disciplinary team to meet the levels of service and activity expectations
• Leadership with incidents, safeguarding, referrals and complaints
• Monitoring SLA's and escalation as required
• Managing the performance of the team to deliver the highest calibre of clinical and customer service at all times
• Maintaining relationships with the senior leadership team
• Confidence and integrity to operate with the utmost discretion
• Excellent communication and presentation skill
• Knowledge of Optical or Aesthetics would be beneficial.

What’s in it for you?

• Competitive salary with excellent bonus potential
• Free Laser Eye and Intraocular Lens Surgery
• Discounts on prescription eyewear and sunglasses
• Generous Optical Express family & friends discount
• On-going training and development opportunities

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Health Care Provider and Sales

Industries

• Hospitals and Health Care