Assistant Manager

Planet Fitness; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Planet Fitness is seeking an Assistant Manager to oversee club operations and enhance member experiences in a Judgement Free Zone. This role requires strong customer service skills, problem-solving abilities, and a commitment to maintaining a positive atmosphere. Join a team dedicated to fostering a fun and inclusive environment while ensuring operational excellence.

Qualifications

• Strong customer service skills to exceed member expectations.
• Ability to listen and resolve issues collaboratively.
• Effective problem-solving skills using available resources.

Responsibilities

• Oversees club operations and ensures a positive member experience.
• Provides operational support to the General Manager.
• Monitors staff performance to ensure high service standards.

Skills

Customer Service

Listening

Problem Solving

Job description

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

Reporting to the General Manager, the Assistant Manager will be responsible for overseeing club operations and guaranteeing a positive member experience while ensuring the financial stability of the club. This position plays a critical role in managing our team dynamic to maintain a high-energy atmosphere inside the Judgement Free Zone.

Skills Required

• Customer Service: Communicates and interacts with members (and potential members) in a way that exceeds expectations.
• Listening: Listens to staff and members, viewing situations from everyone's perspective to work together in resolving issues.
• Problem Solving: Recognizes and defines problems, providing solutions using all available resources.

Duties and Responsibilities

• Provides operational support to the General Manager through team development and analysis of key business metrics that drive profit.
• Exhibits flexibility with your schedule, willing to change if coverage is needed.
• Monitors staff to ensure each employee provides “+1 service” and seeks opportunities to assist with difficulties or concerns.
• Greets members and facilitates club tours at the highest level to drive business and lead by example.
• Responds promptly, professionally, and solution-oriented to member service submissions.
• Ensures proper opening and closing of the club.
• Ensures your team’s knowledge of critical information (e.g., marketing promotions, initiatives, policies).
• Assists with scheduling to meet payroll hours.
• Cleans gym and equipment daily, teaching staff proper checking and cleaning procedures for high inspection standards.
• Maintains pride in the gym’s appearance, fostering team ownership to achieve optimal results.

Physical Demands

• Must be able to stand for long periods.
• Some bending, kneeling, twisting, or reaching required.
• Must be able to lift, push, or pull at least 50 pounds.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

About Flynn Fitness Group LLC

As the most innovative health club brand in the U.S., Planet Fitness is known for low prices, our Lunk Alarm, and our Judgement Free Zone philosophy, allowing members to relax, get in shape, and have fun without a hard-core attitude.

Planet Fitness operates as a franchise of independently owned and operated health clubs, including locations in Massachusetts and Georgia managed by Flynn Fitness Group, LLC. Our core values include Accountability, Family, Communication, Consistency, Passion, and Having Fun.

Alder Partners mission statement: Our family thrives on providing a passionate, fun environment with open communication between members and staff, creating maximum accountability.