Assistant Manager

Tenpin Ltd (part of Ten Entertainment Ltd); Peterborough; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Industry leading bonus scheme

33 days holiday per year incl. BH

Employee deals & discounts

Job summary

Tenpin Ltd is opening a brand-new family entertainment centre in Peterborough. As Assistant Manager you will lead daily operations, ensure top-notch customer service, and inspire a large team to deliver a memorable guest experience.

The role offers a clear path to Deputy Manager and development opportunities within the Tenpin network. You will be involved in delivering budgets, KPIs and maintaining high standards across all departments while fostering a fun, engaging workplace for staff and

Qualifications

• Minimum 1 year in a management role, ideally in leisure, hospitality or retail.
• Passionate about delivering exceptional customer service.
• Ambitious and keen to progress into Deputy Manager.

Responsibilities

• Oversee day-to-day operational management of the centre.
• Drive a culture focused on excellent customer service and guest experience.
• Lead and develop the team, setting examples and ensuring KPI delivery.
• Support delivery of company strategy and budgets.

Skills

People management

Customer service

Team leadership

Organisation

Job description

We’re expanding! Join the Peterborough team at our latest location and grow with us!

We are opening a brand new, state of the art family entertainment centre at Queensgate Shopping Centre in December 2026.

Ready to lead the fun, inspire the team and make every customer visit unforgettable?

TENPIN IS NOT JUST ABOUT BOWLING... We have something fun for all the family to do, regardless of age. We love to entertain—it's in our DNA! Beyond bowling, we offer Karaoke, Interactive Darts, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

A career at Tenpin is like no other. The opportunities are endless, and the benefits are pretty cool too!

The Role

As a Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.

You Will

• Assume day-to-day responsibility for the operational management of the centre
• Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
• Lead the team by example ensuring everyone works together effectively
• To support the delivery of the company strategy
• Deputise in the absence of the Deputy Manager
• Undertake ownership for own training and development to grow into the future role of Deputy Manager
• Support the other Managers in the achievement of all budgets, targets and KPI’s
• Provide support to the team in various departments as and when required
• Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis

Skills You Need

• Have a minimum of 1 years’ experience in a management role, ideally within leisure, hospitality or retail
• Passionate about delivering exceptional customer service
• Have experience in leading and developing large teamsFull of determination, enthusiasm and patience!
• Be ambitious and want to progress!

Our Fantastic Benefits

• Industry leading bonus scheme
• Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
• Enhanced Maternity, Paternity, Adoption leave
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family & friends
• Free Food (when working 6 hours or more)
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 4 x annual salary
• A day off for your birthday
• Long Service Awards

Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.