Assistant Manager

Bensons for Beds; Lancaster; On-site; GBP 24,000 - 28,000; Full time

Job summary

Bensons for Beds seeks an Assistant Store Manager for the Lancaster Store. This role involves leading the team in delivering outstanding customer service, deputising for the Store Manager, and utilizing unique technology to ensure customers choose the right products for sleep wellness. Offering a competitive base salary and potential for commission tied to performance, this position promises significant opportunities for personal growth and career advancement within the company.

Benefits

Monthly store bonus potential

Employee discount scheme

Medicash for Health and Wellbeing services

Unum Income Protection

Pension scheme

Discounted Gym membership

Cycle to Work scheme

Annual leave buy & sell scheme

Enhanced maternity and adoption leave

Career progression opportunities

Qualifications

• Current Assistant Manager or senior-level Sales Consultant with team leadership experience.
• Ability to coach and motivate a team.
• Devoted to delivering impeccable customer service.

Responsibilities

• Deputise for the Store Manager when needed, ensuring operational and brand standards.
• Complete management tasks on shift and ensure adequate staff resources.
• Assist customers through the sales process using SleepPRO technology.

Skills

Customer Service

Team Leadership

Communication

Sales Target Achievement

Resilience

Job description

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Assistant Store Manager - Lancaster Store - Base salary of £24,000, with the potential to earn up to £28,000, with On Target Earnings

Deputising for the store manager, running the shift in their absence, training colleagues and helping our customers choose the right products for a great night's sleep!

The Role - Assistant Manager

We are currently looking for an Assistant Manager to join our team. You would play a significant role in helping us to achieve our vision, being a key player in moving our business forward, with your natural ability to set an example for the team to engage, inspire and offer advice to our customers to ensure they choose the bed that suits them best!

Your role as Assistant Manager will involve:

• Deputising for the Store Manager in their absence, ensuring operational and brand standards are upheld in store.
• Completing management tasks as required on shift, ensuring you have enough staff and resources as needed.
• Using our unique SleepPRO technology to ensure our customers choose the right mattress for them, giving them a perfect night’s sleep every night, building rapport with them to advise on Sleep wellness.
• Taking customers through the sales process and completing the required order paperwork and credit agreements (full training provided).

Working closely with your store colleagues to ensure we offer every customer an outstanding in-store experience. We will give you extensive product training, ongoing coaching and support throughout your time with us, giving you every opportunity to succeed, progress and build your career into Store Management and beyond!

In return for your contribution to the store's performance, we offer a competitive base salary plus uncapped individual commission once your minimum sales target is achieved.

On target earnings c£28, based on your sales target, but there is no upper limit to what you can earn beyond that!

Our busiest times tend to be when our customers are free to come in and visit the store, including evenings, weekends and bank holidays. You would be expected to cover some of these as part of your working week but, we understand the importance of a good work-life balance, so you would not be expected to work all of them.

It should be noted that due to the nature of our products, the role will involve moving products around in-store and some cleaning tasks to ensure the store and our products are in the best possible condition for our customers.

Skills Needed

We are looking for a current Assistant Manager or a senior-level Sales Consultant with some team leadership experience to help coach and motivate your team with pride, passion and a positive ‘can do’ attitude.

• Devoted to delivering impeccable customer service with professionalism, ensuring our customers have an outstanding store experience. You will enjoy engaging with customers and can adapt your approach as appropriate to build rapport and establish their needs.
• Driven to ensure you meet your own targets and your team meet theirs. Ideally, you will have helped to coach and develop your team previously and have confident communication skills, being able to track targets and spot sales opportunities.
• Resilient and resourceful when needed, daring to try new things to help your store succeed.

Our Benefits

• Monthly store bonus potential when your store achieves its target
• Employee discount scheme for Bensons products
• Medicash - cashback options for Health and Wellbeing services (dental, optical, virtual GP, other healthcare services and more)
• Unum Income Protection - for peace of mind if you’re off work long term due to illness
• Pension scheme – provided by Legal & General
• Discounted Gym membership
• Cycle to Work scheme
• Annual leave buy & sell scheme – you can top up your holiday entitlement or sell unused days to suit you
• Enhanced maternity and adoption leave
• Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics)
• Learning and development programmes to gain new knowledge and skills
• Career progression – access to internal opportunities to build your career within Bensons for Beds
• Long service awards and ‘Love to Shop’ voucher rewards to spend as you like

About Bensons for Beds

We're Bensons for Beds! We put Sleep Wellness at the heart of everything we do. With years of experience in sourcing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience. We have multiple locations and employ hundreds of colleagues. Under new ownership of Alteri Investors, we have an ambitious 3-year plan to grow the business further and achieve our mission.