Assistant Manager

Marstons PLC; Knutsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading pub company as an Assistant Manager and be part of a dedicated team. You'll support daily operations, manage staff, and ensure excellent customer service. With opportunities for training and career advancement, this role is designed for anyone passionate about the hospitality industry.

Benefits

Performance related bonus

30% off at all pubs, restaurants, and hotels

Flexible and part time hours

Career development training

Access to Licensed Trade Charity

Qualifications

• Passion for leading and motivating teams.
• Experience in supporting daily operations.
• Ability to train and develop staff.

Responsibilities

• Assist in daily operations and supervise FOH/BOH teams.
• Manage customer inquiries and maintain satisfaction.
• Monitor sales, costs, and inventory management.

Skills

Leadership

Customer Service

Operations Management

Job description

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We’re on the lookout for a new Assistant Manager to join our team!

Be there for the ordinary, and the extra ordinary moments .Pride yourself in leading and motivating a pub team that contributes to local communities – creating endless moments of joy.

As an Assistant Manager you’ll :Be part of the management team, stepping up when the General Manager or Deputy Manager isn’t around. With a passion for leading and motivating others, you’ll lead from the front to create memorable experiences that gets our guests coming back for more.

Operations Management

• Assist in the daily operations of the restaurant and bar, ensuring smooth and efficient service.

• Supervise front-of-house (FOH) and back-of-house (BOH) teams to maintain high service standards.

• Monitor food and beverage quality, ensuring compliance with company standards and health regulations.

• Handle customer inquiries, complaints, and special requests to maintain satisfaction.

Staff Management

• Assist in recruiting, training, and scheduling staff to ensure adequate coverage.

• Provide leadership, motivation, and guidance to employees.

• Conduct performance evaluations and offer feedback for staff development.

• Ensure all staff adhere to company policies and operational procedures.

• Monitor sales, costs, and profitability, helping to achieve financial targets.

• Assist in budgeting, forecasting, and expense control.

• Oversee inventory management, including ordering and stock control.

• Reduce waste and improve cost efficiency in food and beverage operations.

Customer Experience & Service Standards

• Ensure high levels of customer service and hospitality are maintained.

• Train staff on service techniques, menu knowledge, and customer engagement.

• Manage reservations, seating arrangements, and special events.

What comes next is up to you :If you have the determination to drive your development, our Aspire programme will support you to progress into a General Manager role - running your own pub team!

What you get from us :You’ll be joining a pub company that’s been voted - Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:

• A performance related bonus
• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Flexible and part time hours available to work around your family or higher education
• Exciting range of high street, online discounts and cashback offers
• Scope to build your career and progress through our Management Development training - including access to our award winning, innovative app-based training platform
• A friendly and lively environment, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional wellbeing support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.