Assistant Manager

The Commisioners Quay Inn; Blyth; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Birthday paid holiday

50% off food

1/3 off room bookings

Sleepover availability

Employee Assistance Programme

Job summary

The Commissioners Quay Inn is seeking an Assistant Manager to support the General Manager in delivering warm hospitality and operational excellence. You will help lead the team, manage day-to-day duties, and ensure the inn provides a welcoming home-away-from-home experience for guests.

You’ll work closely with the General Manager to oversee shifts, coordinate with chefs and suppliers, handle admin tasks, and maintain company standards in a fast-paced pub and rooms environment.

Qualifications

• Experience in hospitality or pub/restaurant operations.
• Proven ability to lead a team and deliver high service standards.
• Strong communication and guest-relations skills.

Responsibilities

• Assist General Manager in daily operations and guest experience.
• Lead and mentor staff, ensuring smooth shift handovers and teamwork.
• Oversee stock, scheduling, and liaison with Chefs, Management and Suppliers.
• Be hands-on, approachable and ready to step in during busy periods.

Skills

Team leadership

Customer service

Operations management

Hospitality experience

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Located in the heart of Blyth’s historic quay, The Commissioners Quay Inn sits in a prime position with easy access to the town's maritime heritage and waterfront attractions. Its central location makes it a perfect base for exploring the surrounding area.

You’ll Fit Right Inn

As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands‑on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast‑paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn…

This role encourages our assistant managers to lead, mentor, and create impactful results for the team. Watch Terry’s video to learn more about our management roles.