Assistant Manager

Kate Ross; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Food and drink discount

Weekly tips

Wagestream access

Healthcare plan

Full induction and training

Discounted hotel stays

My Fuller’s benefits portal

Job summary

The Drayton Court Hotel in West London, part of Fuller’s, is seeking an Assistant Manager who can lead a friendly team and ensure exceptional guest experiences across our bar, restaurant and events spaces.

You will drive daily operations, support training and development, and help deliver outstanding service in a fast-paced hospitality environment at a landmark venue known for its warm, family-like culture and commitment to quality.

Qualifications

• Experience leading hospitality teams in a busy venue.
• Strong communication and customer service skills.
• Ability to work flexible hours including weekends.

Responsibilities

• Oversee daily operations of bar, kitchen and events.
• Lead and develop the team to deliver consistent guest service.
• Support recruitment, training and ensuring brand standards.
• Manage guest feedback to maintain high satisfaction.

Skills

Friendly atmosphere

Hands-on leadership

Decision-making

Fast-paced

Willing to learn

Strong communication

Guest service focus

Job description

Join Fuller’s: Where the true you thrives and
diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to
celebrate your authentic self. Our four core values – doing things the right
way, being part of the family, celebrating individuality and always asking what’s
next? – define the essence of who we are.

An iconic West London destination, The Drayton Court Hotel combines 27 boutique bedrooms with a bustling bar, restaurant and events space. Hosting everything from weddings and private parties to corporate functions, it's a venue where great hospitality and unforgettable events come together.

What we can offer you:

• An exciting variety of career paths: Explore a wide
  range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive
  for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development
  programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs
  and hotels for you and your friends and family. Increasing to 30% after one
  year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly
  pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s
  Family
• Access to ‘My Fuller’s’ – our online benefits
  platform where you can make savings at 100s of retailers and access discounted
  gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you
  will have access to a 24-hour GP service and the ability to claim your money
  back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as
  you earn them with Wagestream. This means you won’t always need to wait until
  payday.

What we look for in an Assistant Manager:

• Ability
  to create a friendly atmosphere for the team and customers.
• A
  hands-on leader with the ability to manage the day-to-day running of the
  business.
• A
  confident manager with great decision-making skills.
• Enjoy
  working in a fast-paced environment.
• Interest
  in learning new skills to enhance your career with our industry leading
  training and development.
• Great
  communication skills
• Passion
  for fresh food, great wines, and engaging service.