Assistant Manager

Job Search Place Limited; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

28 days holiday

Free drinks and food on shift

Bean stock options

Comprehensive training

30% partner discount

Employee Assistance Programme

Life assurance

Interest-free loans

Job summary

Job Search Place Limited is looking for an Assistant Manager for Starbucks in Battersea Power Station. In this role, you will lead shifts, ensuring utmost customer satisfaction and operational effectiveness while developing your leadership skills.

The ideal candidate will have experience in a fast-paced retail environment, strong understanding of commercial metrics, and a passion for creating excellent customer experiences. You will enjoy benefits such as 28 days of holiday a year and a free bag of coffee each week.

Qualifications

• Prior experience leading a team in a fast-paced retail or hospitality environment.
• Commitment to Starbucks mission, creating superior customer experiences.
• Ability to translate metrics into actionable results.

Responsibilities

• Lead shifts to deliver commercial results and customer satisfaction.
• Take ownership of KPIs and operational performance.
• Coach partners and recognize achievements.

Skills

Leadership in retail or hospitality

Commercial acumen

Customer service focus

Team management

Job description

Assistant Manager

Location: UK-England-London-Battersea Power Station (Store# 63871)

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We have an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do.

Responsibilities

• Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success.
• Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance.
• Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience.
• Observing partner performance, coaching and providing feedback.
• Recognising and celebrating partner achievements during and after shifts.
• Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
• Ensuring brand and operational standards are consistently met or exceeded.
• Using financial and operational data to make informed decisions that improve shift performance.
• Training and coaching partners to deliver consistent quality, efficiency, and service excellence.
• Leading and embedding new initiatives and product launches at store level.
• Maintaining compliance with health & safety, food safety and security standards.

Qualifications

• Previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment.
• Strong commitment to Starbucks mission and values, creating a stellar customer and partner experience.
• Commercial acumen with the ability to translate metrics into actions while confidently managing people and operational priorities.
• Growth mindset and appetite for advancing leadership career.

Benefits

• 28 days holiday a year (including Bank Holidays).
• Free drinks and one item of food when you’re on shift.
• Bean stock options for all partners (own part of Starbucks!).
• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself).
• A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise.
• Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform.
• Life assurance.
• Home Sweet Loan (interest‑free loans that can be paid back over 12 months to help pay your rental deposit).
• A free 24/7 Employee Assistance Programme available to you and your family.
• Recognition schemes and monetary awards for long service, WOWing customers and your fellow partners.
• Great long-term career opportunities in store and support centre.

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.

All our retail store partners begin their careers with us by undertaking an introductory training programme led by our amazing in‑store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.