Assistant Manager

Starbucks Coffee Company; Cardiff; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

28 days holiday per year

Free drinks and food on shift

Bean stock options

Comprehensive training

30% partner discount

Life assurance

Employee Assistance Programme

Job summary

Starbucks Coffee Company is seeking an experienced Assistant Manager in Cardiff to lead shifts and enhance customer experiences. In this role, you will take ownership of operational standards, engage with partners, and oversee key performance indicators.

The ideal candidate will have a strong background in team leadership within a retail or hospitality setting, with a passion for fostering the Starbucks culture.

Benefits include 28 days holiday, free drinks, bean stock options, and extensive training opportunities.

Qualifications

• Previous experience in leading a team in retail or hospitality.
• Ability to translate metrics into actions.
• Strong understanding of operational priorities.

Responsibilities

• Lead shifts to ensure commercial results and customer experiences.
• Take ownership of KPIs including sales performance.
• Coach partners and provide performance feedback.
• Ensure compliance with health and safety standards.

Skills

Team leadership

Customer service excellence

Operational management

Financial decision-making

Job description

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We’ve got an exciting opportunity for you to join us as an assistant manager. Here your voice is brewed into everything we do. As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators.

All our retail store partners begin their careers with us by undertaking an introductory training programme, led by in‑store trainers and coaches, designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

Responsibilities

• Leading shifts with a focus on delivering commercial results and world‑class customer experience and ensuring every partner is set up for success
• Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance
• Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
• Observing partner performance, coaching and providing feedback
• Recognising and celebrating partner achievements during and after shifts
• Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift
• Ensuring brand and operational standards are consistently met or exceeded
• Using financial and operational data to make informed decisions that improve shift performance
• Training and coaching partners to deliver consistent quality, efficiency, and service excellence
• Leading and embedding new initiatives and product launches at store level
• Maintaining compliance with health & safety, food safety and security standards

Qualifications

To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast‑paced, customer‑focused retail or hospitality environment. You should champion our mission and values to create the Starbucks experience for our customers and partners, translate metrics into actions, and confidently manage both people and operational priorities. A growth mindset and appetite for leadership career advancement are required.

Benefits

• 28 days holiday a year (including Bank Holidays)
• Free drinks and one item of food when you’re on shift
• Bean stock options for all partners (own part of Starbucks!)
• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy
• A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise
• Discounts with local and national retailers (e.g., cell phones, gym memberships, entertainment tickets, hotels) through the Perks at Work platform
• Life assurance
• Home Sweet Loan (interest‑free loans that can be paid back over 12 months to help pay your rental deposit)
• A free 24/7 Employee Assistance Programme available to you and your family
• Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
• Great long‑term career opportunities in store and support centre

EEO Statement

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.