Leasing Associate

Greystar (International); Walthamstow; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pension

Healthcare

Holiday allowance

Job summary

Greystar is seeking a Leasing Associate to deliver a premium resident experience at a UK community. You will manage viewings, enquiries and bookings, while building strong relationships with contractors and residents to exceed service expectations.

The role requires excellent customer service, fluent English, and the ability to work autonomously in a dynamic environment. On-site presence and flexibility are essential to support events and daily operations.

Qualifications

• Excellent customer service skills and ability to deliver a warm, professional experience.
• Strong written and verbal communication in English.
• Ability to work autonomously and make decisions.
• Flexible and adaptable to changing environments.

Responsibilities

• Conducts sales and leasing activities including viewings and enquiries.
• Plans daily activities to maximise leasing numbers.
• Converts leads into viewings and bookings to hit targets.
• Updates data capture systems accurately and promptly.
• Welcomes on-site enquiries with exceptional service.
• Follows up on documentation, contracts and payments.
• Supports resident events and move-in/out processes.

Skills

Customer service

Communication skills

Fluent English

Relationship building

Job description

The Leasing Associate delivers all daily operational responsibilities, creating an exceptional 24/7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. The Leasing Associate actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations.

Key Role Responsibilities

• Conducts sales and leasing activities including: viewings, following up on enquiries and sales conversions.
• Plans and organises daily activities to maximise the time to achieve targeted leasing numbers.
• Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
• Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.
• Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.
• Follows up on receipt of required documentation, contract returns and processes payments.
• Conducts scheduled Residents' apartment visits.
• Responds to online (webchat) and email enquiries in a professional and engaging manner.
• Supports other communities when required including cross selling based upon potential resident requirements.
• Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewings.
• Actively understands, updates and improves knowledge of community, amenities, units and local area features.
• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Supports Resident events and activities within the Community.
• Assists with Community preparations, including move-in and move-out processes.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
• Screens property visitors, guests and contractors.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar's complaints procedure.
• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Completes Health and Safety compliance activities in line with the Company's policies and procedures.
• Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
• Register, secure and correctly issue Resident parcels/deliveries.
• Proactively attends to or organises ad hoc or minor cleaning requirements.

About You

You must possess excellent customer service skills, backed by significant experience in a customer-facing service delivery role. As a valuable team player, your strength lies in building strong relationships and influencing others positively. The ability to act autonomously and make decisions when required is crucial. Proficiency in fluent English, both verbally and in writing, is essential for effective communication. A flexible approach to work and adaptability to thrive in a changing environment are key attributes, complemented by your enthusiasm to consistently deliver an exceptional experience to stakeholders and a commitment to continuous self-improvement.

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar's pan - European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria and Spain.

One of Greystar's core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/