Assistant Manager

Virgin Active & KAUAI; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

30 days annual leave

Pension fund

50% discount on Kauai meals while on)

Complimentary Virgin Active membership

Job summary

Virgin Active & Kauai are seeking a Duty Manager to lead the café operation in our London club. You will oversee daily service, food quality, safety, and brand standards while driving efficiency and commercial performance.

You will recruit and coach a high-performing team, manage rotas and payroll, and collaborate with club management to ensure a seamless member experience.

Qualifications

• Experience in food service, hospitality or retail management.
• Experience leading and developing high performing teams.
• Strong operational and commercial awareness.
• Excellent communication and problem solving skills.
• Good understanding of food safety, allergen compliance and operational controls.

Responsibilities

• Lead the day to day operation of the café, ensuring exceptional customer service, food quality, operational excellence and full compliance with Kauai brand standards.
• Recruit, coach and develop a high performing team, creating a positive culture built on accountability, collaboration and continuous development.
• Manage rotas, payroll, recruitment, onboarding and performance, ensuring the café is appropriately staffed to meet operational demands.
• Drive commercial performance through effective labour planning, stock control, waste management and cost-conscious decision making.
• Oversee ordering, deliveries, inventory management and supplier relationships, ensuring stock availability and efficient operations.
• Champion food safety, allergen management, hygiene and compliance, ensuring all legal requirements and company procedures are consistently maintained.
• Deliver exceptional customer experiences by handling escalated queries professionally, using customer feedback to continually improve service standards.
• Maintain excellent presentation standards across all customer and back of house areas, ensuring the café is always clean, organised and welcoming.
• Work collaboratively with Virgin Active club management to support a seamless member experience across the wider club.

Skills

Team leadership

Food safety

Operational planning

Customer service

Communication

Food Allergy training

Tools

Microsoft Office

Job description

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Kauai is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day.We are looking for Duty Managerto join the team.

Role Type: Full time

Number of hours: 40

In this role, you will play a part in being responsible for the day to day operational performance of the café, ensuring exceptional food quality, outstanding customer service and full compliance with food safety and brand standards. Working closely with both the District Manager and Virgin Active club management, you will lead your team to deliver a consistently outstanding experience while driving operational efficiency and commercial success.

The Role

• Lead the day to day operation of the café, ensuring exceptional customer service, food quality, operational excellence and full compliance with Kauai brand standards.
• Recruit, coach and develop a high performing team, creating a positive culture built on accountability, collaboration and continuous development.
• Manage rotas, payroll, recruitment, onboarding and performance, ensuring the café is appropriately staffed to meet operational demands.
• Drive commercial performance through effective labour planning, stock control, waste management and cost-conscious decision making.
• Oversee ordering, deliveries, inventory management and supplier relationships, ensuring stock availability and efficient operations.
• Champion food safety, allergen management, hygiene and compliance, ensuring all legal requirements and company procedures are consistently maintained.
• Deliver exceptional customer experiences by handling escalated queries professionally, using customer feedback to continually improve service standards.
• Maintain excellent presentation standards across all customer and back of house areas, ensuring the café is always clean, organised and welcoming.
• Work collaboratively with Virgin Active club management to support a seamless member experience across the wider club.

Who We’re Looking For

• Food Allergy and Intolerance training.
• Previous experience in a food service, hospitality or retail management role.
• Experience leading, coaching and developing high performing teams.
• Strong operational and commercial awareness, with experience managing labour, stock, budgets and operational performance.
• Excellent communication, organisational and problem solving skills.
• Good understanding of food safety, hygiene, allergen compliance and operational controls.
• Confident using operational systems, reporting tools and Microsoft Office.
• Flexible approach to working hours, including early mornings, evenings, weekends and bank holidays.

What You’ll Get

• The opportunity to be part of a brand redefining the future of wellness
• A premium environment with industry-leading facilities
• Development and progression opportunities aligned to your level
• Access to a vibrant, engaged member community
• The platform to build your career, reputation and impact

OUR PERKS

• 30 days annual leave
• Pension fund
• 50% discount on Kauai meals while on duty
• Complimentary Virgin Active membership for yourself

Pay Range