Assistant Manager

Waterloo Tap; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Tip share

Performance bonus

Staff discounts

Career progression

Job summary

Waterloo Tap in London is seeking an Assistant General Manager to help run daily operations, lead the front-of-house team and drive commercial success of one of London’s busiest craft beer spots. The role requires experience in a supervisory or management role within a high-volume pub, a passion for craft beer, hands-on cellar management, and strong leadership and communication skills.

Evening and weekend availability is essential.

Qualifications

• Experience in a supervisory or management role in a high-volume pub.
• Hands-on cellar management and line maintenance knowledge.
• Flexible to work evenings and weekends.

Responsibilities

• Lead daily floor and bar operations during peak times.
• Train, mentor and motivate front-of-house staff.
• Manage cellar operations, stock rotation and ordering.
• Monitor labour targets, sales targets and admin tasks.
• Uphold cleanliness, safety and licensing compliance.

Skills

Supervisory experience

Management skills

Craft beer passion

Cellar management

Line maintenance

Leadership

Communication

Conflict resolution

Evenings/weekends flexibility

Job description

Assistant General Manager

Pay: £14.50/hour + avg. £3.00/hour tips + quarterly performance bonus

Position: Full-time

About Us

The Waterloo Tap is a vibrant, fast-paced, wet-led craft beer bar located in the heart of Waterloo. We pride ourselves on serving an exceptional line-up of cask ales, craft beers, and spirits to a diverse mix of daily commuters, craft beer enthusiasts, and locals.

The Role

We are looking for a dynamic and passionate Assistant General Manager in helping to run daily operations. You will be instrumental in leading the front-of-house team, maintaining our high service standards, and driving the commercial success of one of London’s busiest craft beer spots.

Key Responsibilities

• Shift Management: Lead daily floor and bar operations, ensuring fast, friendly, and efficient service during peak volume.
• Team Leadership: Assist in training, mentoring, and motivating bar staff, maintaining a positive team culture.
• Cellar & Stock Control: Manage cellar operations, including cask and keg maintenance, line cleaning, stock rotation, and ordering.
• Financial & Admin Support: Help manage staff rotas to line up with labour targets, monitor sales targets, and assist with stock takes.
• Health & Safety: Maintain strict standards for venue cleanliness, venue safety and licensing compliance.

What We Are Looking For

• Proven experience in a supervisory or management role within a high-volume pub or wet-led bar environment.
• Deep passion for craft beer, cask ale, and the broader drinks industry.
• Hands-on knowledge of cellar management and line maintenance.
• Strong leadership, communication, and conflict-resolution skills.
• Flexibility to work evenings, weekends, and late shifts.

Benefits & Perks

• Competitive hourly wage of £14.50/hour and generous tip share (averaging £3.00/hour).
• Trips abroad to visit suppliers.
• Performance-based bonus scheme.
• Staff discounts across the venue/group.
• Ongoing career progression and training opportunities.