Assistant Manager

Entertainer; Exeter; On-site; GBP 27,000 - 32,000; Full time

Job summary

Join a leading toy retailer as an Assistant Manager in Exeter. You will lead your team in delivering outstanding customer service while driving sales and ensuring the store is well-managed. Enjoy competitive salary, fantastic benefits, and the opportunity to grow within a fun and dynamic environment.

Benefits

Flexible access to pay via MyView PayNow

Retail Trust benefits, including a Virtual GP

Birthday Leave plus 33 days holiday

Pension salary sacrifice

Generous toy discount

Enhanced maternity & paternity pay

High Street & leisure discounts

Cycle to Work Scheme

Annual Bonus Scheme

Qualifications

• At least 12 months of retail supervisory or management experience.
• A people person with strong communication and leadership skills.
• Comfortable using Microsoft Office and Teams.

Responsibilities

• Supporting the Store Manager in driving sales and targets.
• Leading and motivating the team to deliver exceptional customer service.
• Managing stock, staffing schedules, and store operations.

Skills

Leadership

Communication

Commercial Awareness

Tech-savvy

Customer Service

Tools

Microsoft Office

Microsoft Teams

Job description

At The Entertainer, we're searching for a passionate, hands-on Assistant Manager to help create the best shopping experience on the high street, in Exeter High Street.If you thrive in a fast-paced, customer-focused environment, love working with toys and enjoy leading a team to success, this could be the perfect role for you.

If you're within a 45 to 60-minute commute and ready to bring passion, enthusiasm, and strong leadership to our team, we’d love to hear from you!

Location:10 Guildhall Shopping Centre, Exeter EX4 3HJ

Salary:£27,800 plus fantastic benefits

Hours: 42.5 hours per week across 5 days with every Sunday off

What You’ll Be Doing:

• Supporting the Store Manager in driving sales, smashing targets, and keeping shrinkage to a minimum.
• Leading and motivating your team, ensuring they deliver exceptional customer service.
• Keeping the store looking amazing, fully stocked, and ready to delight shoppers.
• Using reports and data to make smart commercial decisions.
• Managing stock, staffing schedules, and store operations like a pro.
• Stepping up to run the store in the Manager’s absence—including our toy space in Tesco.

How We’ll Reward You:

We appreciate the hard work and dedication of our teams, which is why we offer amazing benefits, including:

• Flexible access to your pay via MyView PayNow
• Retail Trust benefits, including a Virtual GP.
• Birthday Leave plus 33 days holiday.
• Pension salary sacrifice to help you plan for the future.
• Life Cover for added peace of mind.
• Generous toy discount.
• Enhanced maternity & paternity pay.
• High Street & leisure discounts
• Cycle to Work Scheme for a healthier commute.
• Annual Bonus Scheme to reward your success.

What We’re Looking For:

• At least 12 months of retail supervisory or management experience.
• A people person with strong communication and leadership skills.
• A commercially aware individual who can adapt and react quickly.
• Someone tech-savvy—comfortable using Microsoft Office and Teams.
• A positive, can-do attitude with a passion for toys and retail

Why Join Us?

• Work in a fun, fast-moving environment where no two days are the same.
• Be part of a supportive, enthusiastic team.
• Unlock your potential with ongoing training and development.
• Enjoy a career where you're valued, supported, and rewarded – every step of the way.

Over 40 Years of Selling Toys!

The Entertainer is the UK’s largest independent toy retailer, with over 165 UK stores spanning England, Wales, Scotland, Northern Ireland, and the islands of Jersey and the Isle of Man. Our global presence is growing too, with over 200 international stores across The Entertainer and Early Learning Centre!

Our sister company, Addo Play, designs and creates toys that spark joy in children worldwide, with creative teams based in Amersham, Hong Kong, and a showroom in the USA.

As retail evolves, so do we! Since acquiring Early Learning Centre in 2019, we’ve been committed to offering quality, choice, and value to our customers. We’ve also expanded our reach by partnering with Tesco, Matalan, Marks & Spencer, and Moonpig bringing our fantastic toy ranges to more high street locations and online retailers.

The Entertainer has big ambitions for growth, and we’d love for you to join us on our exciting adventure!

We reserve the right to close this vacancy before the published closing date, should we receive sufficient applications for the role, thank you.