Assistant Manager

Frasers Group PLC T/A Sports Direct International; Epsom; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a leading fitness facility in Epsom! As an Assistant Manager, you will play a pivotal role in ensuring exceptional member experiences while driving the gym's operational success. You will lead a dedicated team, manage daily operations, and implement marketing strategies to attract and retain members. This position offers a chance to develop your leadership skills and contribute to a vibrant fitness community. Join a dynamic environment where your contributions will make a significant impact, and take advantage of a range of benefits designed to elevate your career in the fitness industry.

Benefits

20% discount across all Frasers Group facias

Fearless 1000 bonus scheme

Free Gym membership

Monthly Frasers Group Champion program eligibility

Training and development with funded qualifications

Qualifications

• Proven experience in gym management or assistant management role.
• Strong leadership skills and excellent customer service abilities.

Responsibilities

• Oversee daily gym operations and maintain high service standards.
• Lead and support a team of fitness professionals and staff.

Skills

Leadership Skills

Customer Service Skills

Problem-Solving Skills

Communication Skills

Financial Management

Education

Personal Training Certification

First Aid and CPR Certification

Tools

Gym Management Software

MS Office Suite

Job description

To impact all areas of the gym, delivering high standards, driving all commercial areas & facilitating exceptional member experiences.

This is a full-time position responsible for the day-to-day running of the business. Responsible for leading the team in all sales and operational processes, with a keen eye for detail and ability to OWN IT. This role is accountable to various KPI’s and is responsible for the recruitment, nurturing & development of an elevated team capable of achieving them consistently.

The Benefits

Elevation is a part of our core, matching with great company benefits to mention a few:

• 20% discount across all Frasers Group facias
• Fearless 1000 bonus scheme
• Free Gym membership
• Eligibility for monthly Frasers Group Champion program - winners get double their salary for the month
• Reward and recognition with our Everlast Gyms monthly champions program
• Training and development through Frasers Group with recognised, funded qualifications available including Level 3 & 5 in management & leadership
• Enhance your fitness knowledge with product training and the opportunity to deliver personal training sessions and group training

Job Description

Everlast Gyms is seeking a motivated and experienced Assistant Manager to join our team in Epsom, United Kingdom. As an Assistant Manager, you will play a crucial role in the day-to-day operations of our fitness facility, ensuring exceptional member experiences and supporting the overall success of the gym.

• Assist the General Manager in overseeing daily gym operations and maintaining high standards of service
• Lead, motivate, and support a team of fitness professionals and front-desk staff
• Ensure compliance with health and safety regulations and maintain a clean, safe environment for members and staff
• Manage member enquiries, resolve complaints, and maintain positive relationships with gym members
• Assist in creating and implementing marketing strategies to attract new members and retain existing ones
• Monitor and maintain gym equipment, scheduling repairs and replacements as needed
• Contribute to budgeting and financial management, including tracking expenses and revenue
• Develop and manage staff schedules to ensure appropriate coverage during all operating hours
• Conduct regular team meetings and training sessions to improve staff performance and knowledge
• Support the implementation of new programmes and initiatives to enhance member experience

Qualifications

• Proven experience in gym management or assistant management role within the fitness industry
• Strong leadership skills with the ability to motivate and develop a team
• Excellent customer service skills and a passion for helping others achieve their fitness goals
• Proficiency in budgeting, financial management, and operational reporting
• Thorough understanding of health and safety regulations in a gym environment
• Ability to create and manage staff schedules effectively
• Strong problem-solving skills and the ability to make decisions in a fast-paced environment
• Excellent communication skills, both verbal and written
• Relevant fitness qualifications (e.g., personal training certification)
• First Aid and CPR certification
• Up-to-date knowledge of fitness industry trends and best practices
• Familiarity with gym equipment maintenance and troubleshooting
• Proficiency in using gym management software and MS Office suite

Additional Information

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits - Think fast, think fearlessly and take the team with you
• Own it and back yourself - own the basics, own your role and own the results
• Be relevant - Relevant to our people, our partners and the planet