Assistant Manager

Subway; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading global franchise, Subway, is seeking an Assistant Manager to oversee store operations while ensuring exceptional customer service and team effectiveness. The role involves leadership, team development, and operational management responsibilities to enhance store performance and maintain brand standards.

Qualifications

• Experience in managing retail teams, ensuring customer satisfaction.
• Strong communication skills and ability to develop team members.
• Understanding of food safety and operational standards.

Responsibilities

• Manage store operations and team performance while ensuring customer satisfaction.
• Recruit, train, and develop staff to meet operational goals.
• Maintain compliance with food safety and operational standards.

Skills

Leadership

Team Development

Communication

Operational Management

Analytical Skills

Job description

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Closing Date: 23/06/2025

Leadership

• Managing with integrity, honesty and knowledge to promote the culture, values and mission
• Providing coaching and guidance to the store team towards ensuring operational goals are achieved

Managing Operations & Measuring Results

• Communicating clearly, concisely, accurately and professionally at all times
• Constantly monitoring and managing store staffing levels to ensure sales are driven forward and maximized, and to ensure partner development and talent
• Maintaining efficient ordering methods to ensure availability of required menu items and a proper balance of goods in inventory
• Regularly inspecting equipment and fixtures, inside and outside the store to ensure they are in proper working order and good condition

Executing functional responsibilities

• Utilizing management information tools and analyzing paperwork as requested to identify and address trends and issues in store performance
• Using all operational tools to plan for and achieve operational excellence in the store
• Responsible for adherence to Subway brand compliance standards with focus on standards relating to food safety

Team Member Development/Team Building

Providing staff with coaching, feedback and development opportunities to build effective teams by:

• Challenging and inspiring staff members to achieve business results
• Ensuring staff members adhere to all established Subway operational standards
• Developing and maintaining positive relationships with the store team
• Utilizing and demonstrating effective management policies and procedures

Interested in a career in food retail sales?
Passionate about customer service?
Looking to work in a leading global franchise?

With over 41,000 stores, the Subway brand is the largest sandwich chain in the world. Due to continued growth across the UK our Franchisees are looking to recruit motivated and driven team members to join the Subway brand.

About The Role

The Assistant Manager is required to regularly and customarily exercise discretion in managing the overall operation of the store as the deputy to the Store Manager. The Assistant Manager is responsible for serving customers, following health and safety procedures and keeping the store clean. You will assist in the development and training of Sandwich Artists and ensuring customer satisfaction and team productivity.

The Assistant Manager is responsible for demonstrating the principles in accordance with the franchise company and the Subway brand.

This role assists the Store Manager by creating and maintaining the Subway experience for our customers and partners.

Key Responsibilities Include:

Leadership

• Managing with integrity, honesty and knowledge to promote the culture, values and mission
• Providing coaching and guidance to the store team towards ensuring operational goals are achieved

Managing Operations & Measuring Results

• Communicating clearly, concisely, accurately and professionally at all times
• Constantly monitoring and managing store staffing levels to ensure sales are driven forward and maximized, and to ensure partner development and talent
• Maintaining efficient ordering methods to ensure availability of required menu items and a proper balance of goods in inventory
• Regularly inspecting equipment and fixtures, inside and outside the store to ensure they are in proper working order and good condition

Executing functional responsibilities

• Utilizing management information tools and analyzing paperwork as requested to identify and address trends and issues in store performance
• Using all operational tools to plan for and achieve operational excellence in the store
• Responsible for adherence to Subway brand compliance standards with focus on standards relating to food safety

Team Member Development/Team Building

Providing staff with coaching, feedback and development opportunities to build effective teams by:

• Challenging and inspiring staff members to achieve business results
• Ensuring staff members adhere to all established Subway operational standards
• Developing and maintaining positive relationships with the store team
• Utilizing and demonstrating effective management policies and procedures

Duties:

• Maintaining business records as outlined in the Operations Manual and analyzing business records to manage the business
• Communicating changes of food preparations formulas, standards, etc. to staff
• Supporting local and national marketing initiatives
• Ensuring that all local and national health and food safety codes are maintained, and that company safety and security policies are followed
• Recruiting new staff members
• Recognition and reward of staff performance
• Disciplinary action as required
• Identifying and contacting prospective customers to promote sales
• Planning events and promotions

Please be aware that stores are independent franchises. All applications are sent to the franchise owner or operator.