Assistant Manager

The Lounges; Dorchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as an Assistant Manager at a vibrant lounge where your leadership will shine! This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences. You'll support the General Manager in running the lounge, ensuring every detail is perfect, from team engagement to customer feedback. With a focus on driving sales and maintaining high standards, you'll play a vital role in making the lounge a beloved spot in the community. Enjoy great perks, opportunities for personal development, and a fun work environment that celebrates success!

Benefits

Overtime pay

Staff food on every shift

50% off staff discount

Paid breaks

28 days holiday

Enhanced maternity and paternity pay

Loungefest staff party

Company pension scheme

Long service awards

Wagestream pay management

Qualifications

• Experience as an Assistant Manager or Supervisor in a hospitality setting.
• Strong literacy and attention to detail for KPI reporting.

Responsibilities

• Support the General Manager in daily operations and team engagement.
• Drive sales and maintain high standards in customer service.

Skills

Hospitality Management

Customer Service

Sales Building

Team Leadership

Communication Skills

Education

Experience in Hospitality

Management Experience

Job description

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team,delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant!

It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got this.

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off staff discount to enjoy outside working hours from day one
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!

What you'll bring:

• You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, café or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
• Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram