Assistant Manager

YMCA Doncaster; Doncaster; On-site; GBP 28,000 - 36,000; Full time

Job summary

YMCA Doncaster is seeking a flexible, organised individual to cover front-line duties, act as Duty Manager, and provide out-of-hours on-call support. You will manage accommodation, handle staffing issues, and oversee funding and benefits with a focus on safeguarding young people.

You will work across a 24/7 rota, including nights and weekends, ensuring continuity and high standards of service. You should have proven experience of managing people or resources, be comfortable with admin tasks, and

Qualifications

• Experience in a similar or related role.
• Able to attend shifts reliably and on time to ensure continuous cover.
• Demonstrate resilience and adaptability across varied work patterns.
• Commitment to wellbeing and development of young people.
• Experience of responsibility for people, resources or buildings.
• Able to work on own initiative within set procedures.
• Excellent written communication and grammar.
• Financial transactions and keeping financial records.
• Ability to prioritise a complex workload with accuracy.

Responsibilities

• Cover frontline duties including accommodation duty cover and reliability.
• Act as Duty Manager, handling staffing issues per procedures.
• Provide out-of-hours On Call service on a rota with others.
• Take on administrative, leadership, and project duties as needed.
• Oversee applications for accommodation and assess needs.
• Oversee rent calculations, arrears, and benefit claims.
• Collate and report on performance measures and statistics.
• Maintain financial records and contribute to staff recruitment and induction.
• Maintain professional relationships with residents and external organisations.

Skills

Duty Manager experience

On-call coordination

Team leadership

Budgeting & records

Confidentiality

Written communication

Organisational skills

Interpersonal skills

Tools

Microsoft Word

Excel

Job description

Are you ready to embrace a role that's as diverse as it is rewarding? At YMCA Doncaster, we're looking for someone who is able to step in wherever needed to keep our operations running smoothly. As a vital member of our team, you'll be at the forefront of our work, ensuring that young people are able to thrive at the YMCA. Flexibility is key, and you will be ready to take on duties across duty cover, administration, assessment and sustainment, as well as acting as Duty Manager and tackling issues as they arise. You will already have experience of being responsible for people, resources or buildings although that may be from a range of situations at work or elsewhere. You will have great organisational and technology skills and be able to manage a complex workload with varied responsibilities. We're open to candidates from all sectors with transferable skills, a genuine interest in contributing to the work of the YMCA and a positive attitude that sets the tone for others. Hours of Work 40 hours plus On Call duties. Work will be on site and across the whole 24/7 rota, depending on where cover is needed. For the first two to three months, the majority of your time is likely to be spent on hostel cover shifts to give you a strong practical understanding of our core work. The On Call provision is in place at all times, including weekends, nights and Bank Holidays, and is covered on a rota basis with three or four individuals. We are able to take a reasonable number of other committments into consideration when planning the On Call rota, with each person doing an equal share of Bank Holidays, weekends and everyday cover. Main Responsibilities

• To cover frontline duties, including accommodation duty cover, attending reliably and on time in order to ensure continuous cover.
• To act as a Duty Manager, including dealing with any staffing or other issues arising during periods of duty in accordance with set procedures.
• To provide an out-of-hours On Call service on a rota basis with two or three others, responding effectively to concerns. This will include finding cover in the case of sickness or other absence, or covering a shift at very short notice when no other cover is available.
• To take on appropriate administrative, leadership, reviewing or project duties including during periods of illness, leave and vacancies.
• To take on delegated responsibilities for young people who need additional practical help to start and sustain their residence at the YMCA. This is likely to include focussed work on benefits, budgets, housekeeping and similar.
• To administer and oversee applications for accommodation, including obtaining supporting information from other agencies, assessing support and other needs and interviewing applicants.
• To oversee rent calculation, arrears procedures and benefit claims.
• To collate and report on other performance measures and statistics as required.
• To keep financial and other records as required.
• To contribute to the selection and induction of new staff and volunteers.
• To oversee minor and / or occasional staffing issues as required, and to take responsibility for particular staff and volunteers over longer periods.
• To contribute positively to relationships with other organisations.
• To take an active approach to the role and to be able to work on own initiative within set procedures.
• To develop and maintain appropriately professional relationships with members, users and with other staff, and to maintain confidentiality at all times.
• Other reasonable duties as required from time to time by the Line Manager.
• Experience in a similar or related role.
• Able to attend shifts reliably and on time in order to ensure continuous cover.
• Able to demonstrate resilience and adaptability across roles, responsibilities and work patterns needing cover in immediate or long term situations, showing a positive 'can do' attitude and setting the tone for other staff during times of particular pressure.
• A commitment to the wellbeing and development of young people, including those with a range of personal and social vulnerabilities.
• Experience of taking responsibility for people, resources or buildings.
• Able to demonstrate sufficient presence, confidence and professionalism for undertaking a management role.
• Able to cover On Call duty, to remain within receiving range of the mobile phone at all times, and to be on site within two hours in the event of an emergency situation.
• Computer literate, able to use Microsoft Word and Excel to a high standard, and able to use technology in devising and using procedures, gathering information and using a range of online software.
• Excellence in written communication and a strong command of grammar.
• Comfortable working with financial transactions and calculations, and with keeping financial records.
• Able to manage a complex and varied workload effectively and accurately and an ability to prioritise appropriately without supervision.
• Able to carry out monitoring patrols across indoor and outdoor areas including four floors and two stairways, and to deal with any issues arising.
• Able to react appropriately in challenging situations, using set procedures to support decision-making.
• A clear understanding of the importance of confidentiality and appropriate relationships.
• Able to uphold the vision and values of YMCA Doncaster.