37.5 am Bullring

THE BODY SHOP; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

The Body Shop in the Birmingham area is seeking an Assistant Store Manager to drive the store and team toward retail excellence and strong sales results. You will share responsibility with the Store Manager for delivering outstanding customer service and managing day-to-day operations on the shop floor.

We look for experience in a customer service/beauty environment, strong leadership, and the ability to analyze performance to improve the commercial side of the store.

Qualifications

• Experience in customer service/beauty environment with sales targets.
• Knowledge of shop operation processes.
• Proven track record of leading a team to drive sales.

Responsibilities

• Coach the team to deliver exceptional customer service in partnership with the store manager.
• Oversee store operations to ensure harmony and efficiency on the shop floor.
• Lead and motivate the team to meet or exceed sales targets and drive loyalty to the brand.
• Communicate effectively with customers, colleagues and management to resolve issues quickly.

Skills

Customer service

Retail sales leadership

Team leadership

Communication skills

IT skills

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.

Your role in a nutshell

With your high levels of enthusiasm for our brand and belief in the way we do business you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.

More about the role

Customer Experience - As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer focussed store experience on a day to day basis. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.

Delivery - Retail related beauty expertise is highly desirable. It is desirable for our Assistant Store Managers to be able to learn and use the internal systems and to be able to analyse performance to help manage the commercial side of the store. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Assistant Store Managers must be able to help control and meet sales/performance targets. We're looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager. Our Assistant Store Managers have to have full knowledge of the beauty market, our competitors and have passion and love for our products!

Teamwork and People Management - Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager and be quick to resolve issues. We're are looking for flexible and responsible role models who are capable of attracting, retaining and growing people who reflect the brand.

What we look for

• Experience working within a customer service and/ or beauty environment with both sales and service targets
• Working knowledge of shop operation processes
• Demonstrated success in driving sales by leading and motivating a team
• The ability to solve problems in a timely manner
• Work flexible hours, including holidays, nights and weekends to meet the needs of the business
• Good IT Skills
• Ability to demonstrate outstanding communication and operational skills
• Flexibility to work across Sunday to Saturday is required.

Talent Drivers

• Collaborative Skills
• Commerciality
• Leadership
• Personal Conduct
• Purpose