Assistant Manager

Starbucks Sittingbourne - High Street; Sittingbourne; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Career development

Competitive compensation

Partner discounts

Diversity & inclusion

Job summary

Starbucks Sittingbourne - High Street is seeking an Assistant Store Manager to support the Store Manager in leading store operations, developing the team, and delivering an exceptional customer experience. You will drive performance, uphold brand standards, and foster a positive, inclusive environment across shifts.

The role emphasizes coaching, inventory control, and customer engagement, with responsibilities spanning opening/closing, cash handling, and executing promotions to achieve sales

Qualifications

• Experience in retail or food/beverage leadership.
• Strong leadership and coaching skills.
• Excellent communication and organizational abilities.
• Able to manage multiple priorities in a fast-paced environment.
• Flexible schedule including mornings, evenings, weekends and holidays.

Responsibilities

• Lead and develop partners to deliver top-tier customer service.
• Coach shift supervisors and baristas with performance feedback.
• Maintain a welcoming, clean cafe environment.
• Educate partners on beverage quality and brand standards.
• Support daily store operations including opening/closing and cash handling.
• Monitor inventory and assist with ordering and waste management.
• Drive store sales and promotions while meeting operational goals.
• Address customer concerns promptly with a solutions-focused approach.

Skills

Retail leadership

Team development

Customer service

Communication

Problem-solving

Job description

Job Title: Assistant Store Manager

Position Summary

The Assistant Store Manager supports the Store Manager in leading store operations, developing the team, and creating an exceptional customer experience. This role helps drive store performance, ensures operational excellence, and fosters a positive, engaging environment for both customers and partners. The Assistant Store Manager acts as a key leader, motivating the team and maintaining Starbucks’ high standards during all shifts.

Key Responsibilities

Leadership & Team Development

• Support the Store Manager in hiring, training, and developing partners to deliver top-tier customer service.

• Provide ongoing coaching, feedback, and performance management to shift supervisors and baristas.

• Foster a collaborative, inclusive, and motivating store culture that reflects Starbucks’ mission and values.

• Lead by example in personal conduct, work ethic, and customer engagement.

Customer Experience

• Ensure customers receive friendly, consistent, and high-quality service.

• Address customer concerns promptly and professionally.

• Maintain a welcoming, clean, and comfortable café environment.

• Educate partners on beverage quality, product knowledge, and brand standards.

Operational Excellence

• Support all daily store operations, including opening and closing procedures.

• Ensure adherence to Starbucks’ operational policies and processes.

• Oversee cash handling: register accuracy, deposits, and financial controls.

• Monitor inventory and assist with ordering, stocking, and waste management.

• Ensure compliance with health, safety, and sanitation standards.

Business & Sales Performance

• Support the Store Manager in meeting or exceeding store sales, labor, and operational goals.

• Help track store performance metrics and identify opportunities to improve efficiency and service.

• Lead the team in executing promotions, new product rollouts, and seasonal initiatives.

Problem-Solving & Decision-Making

• Address operational challenges quickly and effectively.

• Support shift supervisors with real-time decision-making during peak periods.

• Maintain a calm, solutions-focused approach in fast-paced or high-pressure situations.

Qualifications

• Prior experience in retail or food/beverage leadership required; Starbucks experience is a plus.

• Strong leadership skills with the ability to motivate and coach a diverse team.

• Excellent communication, organizational, and problem-solving abilities.

• Proven ability to manage multiple priorities in a fast-paced environment.

• Proficiency in basic math and cash-handling procedures.

• Flexible schedule, including the ability to work mornings, evenings, weekends, and holidays.

Physical Requirements

• Ability to stand for extended periods and move throughout the store.

• Capability to lift up to 40 pounds.

• Comfortable working in a fast-paced, customer-facing environment.

Why Join Starbucks?

• Opportunities for career development and advancement (including Store Manager track).

• Competitive compensation, bonuses, and partner benefits (based on eligibility).

• Partner discounts, coffee perks, and a supportive company culture.

• A values-driven workplace committed to diversity, inclusion, and community impact.