Assistant Manager

The Italian Greyhound; City of Westminster; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Dining discounts across venues

Staff meals and on-shift refreshments

Early access to earned wages viaStream

Team incentives and trips

Job summary

The Italian Greyhound in Marylebone is seeking an Assistant Manager to lead the front-of-house team with confidence and warmth. You’ll be visible during service, guide guests, and help develop colleagues to elevate the guest experience.

The role offers a chance to grow within a wider independent group and contribute to memorable events in the restaurant and private spaces. We value proactive leadership, clear communication, and a hands-on approach to service.

Qualifications

• Experience in a management role within a quality restaurant or bar environment.
• Coaching and developing others is energising and essential to the role.
• Strong communication skills and composure under pressure during service.

Responsibilities

• Lead the floor through service, setting the pace and maintaining standards.
• Run effective briefings that land and motivate the team.
• Coach team members in real time to improve performance.
• Build relationships with regulars and guests, including events in private spaces.
• Support planning and execution of private dining and events.
• Provide feedback to management on what's working and what could improve.

Skills

Hospitality leadership

Team management

Communication

Customer service

Job description

The Italian Greyhound has been a Marylebone fixture for ten years. It's a neighbourhood bar and dining room with a lot going on. The crowd is as varied as the city: regulars who know the team by name, special moments booked in the private room, visitors ticking off a London recommendation, and people who just walked in on a whim.

We're also part of something bigger: a family of independent London venues, including Boxcar's bakeries and cafes and Open House London's The Broadcaster and The Lighterman. Joining The Italian Greyhound means real opportunity to have fun within a group that’s going places.

The food is modern Italian. The service should feel the same; Confident, warm, and a little effortless. Not stiff, not casual. We care a lot about the experience we create, and this hire is central to raising it.

THE ROLE

This is an Assistant Manager position, but it's also a genuine development opportunity for the right person. As Assistant Manager, you'll be a key figure in our front-of-house team: visible during service, close to guests, and building the confidence and capability of the people around you.

We want someone who makes the whole floor better simply by being on it. That means reading a service, spotting where someone needs a steer, and giving it in the moment, without fuss. You're not above getting stuck in when the floor needs it, and you wouldn't want to be. It also means bringing ideas, noticing what isn't working, and saying so.

You'll work closely with the senior management team and have a real say in how service evolves here. For the right person, this Assistant Manager role is one you can properly grow into.

WHAT YOU'LL BE DOING

• Leading the floor through service; Setting the pace, maintaining the standard, and keeping your team focused and confident.
• Running briefings that actually land; Clear, motivating, and relevant to the shift ahead.
• Coaching team members in real time; Noticing what needs improving and addressing it in a way that builds people up rather than knocks them down.
• Building genuine relationships with our regulars and guests, especially in the main dining room and private events through the Garden Room.
• Supporting the planning and execution of private dining and events, from corporate dinners to celebrations.
• Feeding back to the management team on what's working, what isn't, and what could be better; We want to hear it.

WHAT WE'RE LOOKING FOR

• Someone who is genuinely drawn to hospitality; The guest experience matters to you, not just the operation.
• Experience in a management role within a quality restaurant or bar environment. You've held responsibility for a floor and a team before.
• A natural communicator who can adapt their approach; Whether that's a quiet word with a team member mid-service or handling a guest complaint with composure.
• The kind of leader who makes people better. Coaching and developing others is something you find energising, not draining.
• Composure under pressure and good instincts when a service needs redirecting.

  WHAT'S IN IT FOR YOU

  • Real exposure across an independent group; The Italian Greyhound is part of a wider portfolio of restaurants and bars, and there's opportunity to grow with it.
  • Dining discounts across all our venues.
  • Team incentives and trips; We celebrate properly when things go well.
  • Staff meals and refreshments on shift.
  • Early access to earned wages via Stream.
  • Build your holiday allowance per year up to a maximum of 5 additional days over 5 years of service.