Assistant Manager

Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes; Cardiff; On-site; GBP 32,000; Full time

Job summary

Roxy Leisure Ltd is looking for an Assistant Manager for their venue in Cardiff. This role is perfect for those who thrive in a lively environment and wish to lead a passionate team in delivering exceptional guest experiences. You'll play a key role in managing operations, training staff, and upholding Roxy's fun-loving values.

Benefits

Tips & service charge shared equally among team

50% off food and drink

Free gaming

Regular team incentives with rewards

Employee Assistance Program for free counselling

Development opportunities including courses

Qualifications

• Passionate attitude towards hospitality and team leadership.
• Experience in managing teams and operational standards.
• Ability to drive service excellence in a fun environment.

Responsibilities

• Ensure delivery of the best gaming experience for guests.
• Lead training and development of team members.
• Manage safety, security, and line licensing for the business.

Skills

Hospitality Leadership

Team Development

Customer Service

Job description

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Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes provided pay range

This range is provided by Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

ASSISTANT MANAGER - ROXY LANES CARDIFF THE FRIARY

A LITTLE BIT ABOUT OUR BRAND:

Looking for a fun and exciting opportunity? Let the good times roll at Roxy Lanes! Here you will always find state of the art ten-pin bowling lanes, with our venues being centred around this game - hence the name! A wide variety of other gaming is also available, from Shuffleboard to American Pool, Tech Darts to Karaoke and much more! Roxy Lanes also attracts a family audience, allowing under 18s in during the daytime accompanied by an adult. Live sports are also available throughout all Roxy Lanes venues, showing key sporting events through Sky Sports and BT Sports.

Started by 2 brothers 11 years ago, falling under the Professionals At Play umbrella, we now operate 26 sites nationwide with many more to come!

WANT TO BE A PART OF SOMETHING AMAZING?

WHAT WE’D EXPECT FROM YOU;

In an Assistant Manager we want a leader, that drives the business forward in a role that requires you to be a real team player with a passion for hospitality. Winning personality and a fun-loving spirit are a must!

Role Responsibilities:

• Ensure we are delivering the best gaming experience for our guests on every visit.
• Having an input on delivering the quarterly business plans.
• Leading by example through; Training, coaching and developing a winning team.
• Report financials and venue targets for End of Night Service
• Managing the Safety, Security and licensing aspects of the business.
• Managing our guest experience platform to improve service and standards
• Maintain a fun and engaging culture using our Brand Standards and Company Ethos
• Encourage your team members within their growth and development.
• Ensuring service standards and duty management are upheld throughout operating hours
• Creating in house incentives for staff to achieve and be rewarded by managing incremental KPI’s.
• Be an industry expert in all areas of duty management
  
  

WHAT WE’RE LOOKING FOR FROM AN INDIVIDUAL;

We want you to bring enthusiasm and your own character to the role. Roxy is about being professionals who bring the playground to the bar and we want people to join us on this journey who share our values;

• Passionate attitude
• Loves to be professional playful
• Always gives good energy
• Your team. Every time
  
  

What You Get

• Salary £31,800
• Tips & service charge shared equally amongst the whole team
• 50% off food and drink and free gaming
• Regular team incentives- with rewards including paid trips abroad!
• 2 Staff Socials throughout the year
• Employee Assistance Program that includes access to free counselling services
• Further development opportunities within the company growth
• Development courses including; leadership, mental health awareness, first aid and personal licences.
• Access to Rewards Gateway, offering discounts at 100s of retailers
  
  

JOB SPECIFICS

• 45hr working week across 5 shifts
• It is expected that you will be available to work weekends and public holidays
• Expected to have a reliable commute to work
• Managing a large team of up to 50 staff members
• Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
• Liaising with all departments of the Professionals At Play business including; marketing, sales, finance, operations and maintenance.
  
  

THINK YOU’VE GOT WHAT IT TAKES TO BE IN THE ROXY TEAM?

HIT APPLY NOW!

GOOD LUCK!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants

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