Assistant Manager

Starbucks Corp.; Sutton Coldfield; Presencial; GBP 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

28 days holiday

Free drinks and food item on shift

Bean stock options

Comprehensive training

30% partner discount

Life assurance

Employee Assistance Programme

Resumo da oferta

Job Search Place Limited is seeking an Assistant Manager at Starbucks in Sutton Coldfield to lead shifts and ensure outstanding customer experiences. This role requires previous leadership experience in a dynamic retail or hospitality setting.

The position offers comprehensive training, 28 days of holiday, and various benefits including stock options and discounts. Candidates should possess commercial acumen and a growth mindset to thrive in this fast-paced environment.

Qualificações

• Previous experience in leading a team in a dynamic retail or hospitality environment.
• Ability to translate metrics into actions and manage operational priorities.
• Growth mindset and an appetite for developing leadership skills.

Responsabilidades

• Lead shifts focusing on delivering commercial results and customer experience.
• Take ownership of KPIs including sales performance and efficiency.
• Train and coach partners to ensure service excellence.

Conhecimentos

Leadership

Commercial acumen

Customer service

Operational management

Descrição da oferta de emprego

We're looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We've got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand's future. Here your voice is brewed into everything we do.

As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators. To be successful in the role, you'll have previous experience in leading a team in a dynamic, fast‑paced and customer‑focused retail or hospitality environment. You'll champion our mission and values to create our Starbucks experience for our customers and partners. You'll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We're looking for leaders with a growth mindset and an appetite for growing your leadership career. The best part about this role is that no two days are ever the same! As an assistant manager, working in one of our dynamic stores, alongside your store leadership team, you'll be setting the example and leading from the front with on shift.

Typical Responsibilities

• Leading shifts with a focus on delivering commercial results and world‑class customer experience, ensuring every partner is set up for success.
• Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance.
• Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience.
• Observing partner performance, coaching and providing feedback.
• Recognising and celebrating partner achievements during and after shifts.
• Acting as the store's duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
• Ensuring brand and operational standards are consistently met or exceeded.
• Using financial and operational data to make informed decisions that improve shift performance.
• Training and coaching partners to deliver consistent quality, efficiency, and service excellence.
• Leading and embedding new initiatives and product launches at store level.
• Maintaining compliance with health & safety, food safety and security standards.

Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.

All our retail store partners begin their careers with us by undertaking an introductory training programme led by our in‑store trainers and coaches. The programme immerses you in the Starbucks culture and sets you up for success. Training is delivered in store and supported by your manager.

Benefits

• 28 days holiday a year (including Bank Holidays).
• Free drinks and one item of food when you're on shift.
• Bean stock options for all partners.
• Comprehensive training (including coffee knowledge) and access to Starbucks Global Academy.
• A free bag of coffee each week and a 30% partner discount on food, beverages and merchandise.
• Discounts with local and national retailers through Perks at Work.
• Life assurance.
• Home Sweet Loan – interest‑free loan repayable over 12 months.
• 24/7 Employee Assistance Programme.
• Recognition schemes and monetary awards for long service, WOWing customers and partners.
• Great long‑term career opportunities in store and support centre.

Employer Equality and Diversity Statement

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.