Assistant Manager

Boots UK; Broadstairs; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount

Discretionary annual bonus

Flexible benefits scheme

Job summary

Boots is seeking an Assistant Manager to lead a team on the shop floor, coach staff and ensure exceptional customer care. You will manage daily operations, drive compliance, and use data to spot opportunities for improvements and sales growth.

This permanent, store-based role requires hands-on leadership, strong organisation, and the ability to balance people, performance and operations while delivering a brilliant Boots experience for customers and patients.

Qualifications

• Experience leading a team in a customer-facing environment.
• Strong focus on delivering excellent customer care and commercial outcomes.
• Ability to coach, develop and manage performance through regular conversations and clear goals.
• Experience with store operations, planning rotas, scheduling and workload management.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Create a positive, supportive team environment.
• Coach, develop and line manage your team with regular conversations, feedback and clear expectations.
• Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload.
• Maintain high standards across the store—clean, safe and easy to shop.
• Take ownership of stock availability, cost control and loss prevention.
• Ensure the store is safe, legal and compliant by audits, checks and risk assessments.
• Use data and in-store insight to identify opportunities and take action.
• Lead the store confidently in the absence of the Store Leader.

Skills

Team leadership

Coaching

Customer care

Performance management

People development

Education

NVQ2 in Pharmacy Services

Job description

Are you someone who enjoys leading from the front, supporting people and making things happen day to day? At Boots, being an Assistant Manager means creating a team and environment that customers and patients trust - somewhere they feel welcome, looked after and want to come back to. Guided by our purpose, "With You. For Life.", you'll play a key role in bringing that to life, supporting your team to deliver care that really makes a difference to customers and colleagues in the moments that matter. You'll lead and support your team day to day - setting clear expectations, coaching individuals and helping them grow - while also taking ownership of how things run. From helping a customer find the right solution, to supporting safe and compliant pharmacy services, to driving the standards and results behind the scenes, you'll be at the heart of it all. This is a hands-on leadership role where you'll be balancing people, performance and operations - leading your team, shaping the experience for customers and patients, and taking real ownership of how the store runs and performs. If you're looking for a role that enables you to make a real impact every day, this could be the opportunity for you.

What you'll be doing

As Assistant Manager, you'll report into the Store Manager and get stuck in on the shop floor, coaching and supporting your team and role modelling how great care and strong commercial performance go together. You will:

• Lead your team to deliver strong performance while providing great care to customers and patients
• Create a positive, supportive team environment where people feel confident, capable and motivated
• Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals
• Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload
• Maintain high standards across the store - ensuring it is clean, safe and easy to shop
• Take ownership of stock availability, cost control and loss prevention
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments
• Use data, reports and in-store insight to identify opportunities and take action
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance
• Experience leading a team in a customer-facing environment
• Proven ability to take ownership of performance and drive a team to deliver results
• Able to inspire and coach others, and manage performance
• Strong organisational skills, including planning rotas, managing absence and prioritising workload
• A clear understanding of the importance of compliance, safety and operational standards
• A collaborative personality, able to succeed in a team-centered environment
• Confidence using systems, reports and data to make decisions
• Passionate about delivering both excellent customer care and commercial outcomes

It would be great if you also have

• Experience line managing
• Experience managing store operations such as stock, loss prevention or audits
• Experience working in a pharmacy, healthcare or regulated retail environment
• An NVQ2 in Pharmacy Services (or other UK equivalent) OR the willingness to work towards a Pharmacy qualification.

That could mean moving into a larger or more complex store and stepping into an Assistant Manager role with a specific focus, such as Operations, Beauty or Pharmacy - giving you the opportunity to deepen your expertise while continuing to grow your leadership impact and experience.

You could also progress into more senior leadership roles, such as becoming a Deputy General Manager in one of our flagship locations, or stepping into a Store Manager role to lead your own store. There are also opportunities beyond stores. If you're interested in moving into our Nottingham Support Office, there are a wide range of roles across areas such as Commercial, HR, Marketing, Buying, Strategy, Finance and Supply Chain. Whatever path you choose, we'll give you the tools, training and support to be brilliant with Boots - building a career you can be proud of.

Rewards designed for you

• Boots Retirement Savings Plan
• Generous employee discount across Boots and partner brands
• Discretionary annual bonus
• Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
• Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
• 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme

There's lots more in our rewards and benefits package, MyBoosts, our way of helping you get the most out of the good stuff. Find out more at .

Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

A bit about us At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

Contract and work arrangements

• This is a permanent role, and we request that you only apply for the position if you can commit to the advertised hours on a permanent basis.
• We are looking for candidates who will be flexible to work a variety of shift patterns throughout the week.
• We are looking for candidates who can travel to different stores across a geographical area.
• This role includes evening shifts.
• This role includes weekend shifts.
• We can only consider candidates who are over 18 due to age restrictions for this role.

Where a role is advertised as full-time, we are open to discussing part-time and job share options.

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

We hope to hear from you soon. Be brilliant with Boots.