Assistant Manager

The Boots Company PLC; Sutton Coldfield; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount acrossBoots

Discretionary annual bonus

Enhanced leave pay and adoption leave

Flexible benefits scheme

Wellbeing support

Job summary

Boots UK is seeking a hands-on Assistant Manager to lead a team on the shop floor, coach colleagues and balance people, performance and operations. You’ll help customers and patients, ensure safe and compliant pharmacy services, and drive store standards.

You will report to the Store Manager, manage rostering, scheduling, and stock, and use data to spot opportunities for improvement. Growth into senior roles is possible.

Qualifications

• Experience leading a team in customer-facing environments.
• Ability to take ownership of performance and drive results.
• Strong coaching and development skills with clear feedback.
• Good organisational skills for rostering and workload planning.
• Understand compliance, safety and operational standards.
• Collaborative team player with data-driven decision ability.
• Passion for delivering excellent customer care and commercial outcomes.
• Desirable NVQ2 in Pharmacy Services or willingness to pursue.
• Experience managing store operations and audits is a plus.

Responsibilities

• Lead the team to deliver strong performance and care.
• Create a positive team environment and motivate staff.
• Coach and line-manage through regular feedback.
• Plan rotas, manage absence, prioritise workload.
• Maintain high store standards, safety and cleanliness.
• Own stock availability, cost control and loss prevention.
• Ensure audits, checks and risk assessments are completed.
• Use data and reports to identify opportunities.
• Lead in the Store Manager's absence and make decisions.

Skills

Team leadership

Customer service

Coaching

Performance management

Operations planning

Compliance awareness

Data-driven decisions

Collaboration

Education

NVQ2 in Pharmacy Services

Tools

Pharmacy systems

Job description

Are you someone who enjoys leading from the front, supporting people and making things happen day to day? At Boots, being an Assistant Manager means creating a team and environment that customers and patients trust — somewhere they feel welcome, looked after and want to come back to. Guided by our purpose, “With You. For Life.”, you’ll play a key role in bringing that to life, supporting your team to deliver care that really makes a difference to customers and colleagues in the moments that matter. You’ll lead and support your team day to day — setting clear expectations, coaching individuals and helping them grow — while also taking ownership of how things run. From helping a customer find the right solution, to supporting safe and compliant pharmacy services, to driving the standards and results behind the scenes, you’ll be at the heart of it all. This is a hands‑on leadership role where you’ll be balancing people, performance and operations — leading your team, shaping the experience for customers and patients, and taking real ownership of how the store runs and performs. If you're looking for a role that enables you to make a real impact every day, this could be the opportunity for you.

What you’ll be doing

As Assistant Manager, you’ll report into the Store Manager and get stuck in on the shop floor, coaching and supporting your team and role modelling how great care and strong commercial performance go together.

You will:

• Lead your team to deliver strong performance while providing great care to customers and patients
• Create a positive, supportive team environment where people feel confident, capable and motivated
• Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals
• Be responsible for the day‑to‑day running of the store, including planning, scheduling, staffing and prioritising workload
• Maintain high standards across the store — ensuring it is clean, safe and easy to shop
• Take ownership of stock availability, cost control and loss prevention
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments
• Use data, reports and in‑store insight to identify opportunities and take action
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance

What you’ll need to have (our must-haves)

• Experience leading a team in a customer‑facing environment
• Proven ability to take ownership of performance and drive a team to deliver results
• Able to inspire and coach others, and manage performance
• Strong organisational skills, including planning rotas, managing absence and prioritising workload
• A clear understanding of the importance of compliance, safety and operational standards
• A collaborative personality, able to succeed in a team‑centered environment
• Confidence using systems, reports and data to make decisions
• Passionate about delivering both excellent customer care and commercial outcomes

It would be great if you also have

• Experience line managing
• Experience managing store operations such as stock, loss prevention or audits
• Experience working in a pharmacy, healthcare or regulated retail environment
• An NVQ2 in Pharmacy Services (or other UK equivalent) OR the willingness to work towards a Pharmacy qualification.

Where your brilliance can take you

At Boots, your career can be as ambitious as you are. As an Assistant Manager, you’ll be perfectly placed to build your leadership capability and take your next step. That could mean moving into a larger or more complex store and stepping into an Assistant Manager role with a specific focus, such as Operations, Beauty or Pharmacy — giving you the opportunity to deepen your expertise while continuing to grow your leadership impact and experience. You could also progress into more senior leadership roles, such as becoming a Deputy General Manager in one of our flagship locations, or stepping into a Store Manager role to lead your own store. There are also opportunities beyond stores. If you’re interested in moving into our Nottingham Support Office, there are a wide range of roles across areas such as Commercial, HR, Marketing, Buying, Strategy, Finance and Supply Chain. Whatever path you choose, we’ll give you the tools, training and support to be brilliant with Boots — building a career you can be proud of.

Rewards designed for you

• Boots Retirement Savings Plan
• Generous employee discount across Boots and partner brands
• Discretionary annual bonus
• Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
• Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
• 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme

There’s lots more in our rewards and benefits package, MyBoosts, our way of helping you get the most out of the good stuff. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third‑party sites are not endorsed by Boots and may not be accurate.

A bit about us

At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.