Assistant Manager

Boots UK; Malvern; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount

Discretionary annual bonus

Flexible benefits scheme

Well-being support

Job summary

Boots UK in Malvern is looking for an Assistant Manager to lead a team and ensure exceptional customer care. In this hands-on role, you will drive performance while managing store operations including safety compliance and stock availability.

The successful candidate will have experience in a customer-facing environment and possess strong organizational skills. Boots offers a range of rewards, including employee discounts and support for professional growth.

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to take ownership of performance and drive results.
• Strong organizational skills, including planning and prioritizing workload.

Responsibilities

• Lead the team for strong performance in customer care.
• Manage day-to-day store operations, scheduling, and staffing.
• Ensure compliance with safety and operational standards.

Skills

Team leadership

Customer care

Organizational skills

Compliance understanding

Data-driven decision making

Education

Experience in customer-facing environment

NVQ2 in Pharmacy Services

Job description

Are you someone who enjoys leading from the front, supporting people and making things happen day to day? At Boots, being an Assistant Manager means creating a team and environment that customers and patients trust — somewhere they feel welcome, looked after and want to come back to. Guided by our purpose, “With You. For Life.”, you’ll play a key role in bringing that to life, supporting your team to deliver care that really makes a difference to customers and colleagues in the moments that matter.

You’ll lead and support your team day to day — setting clear expectations, coaching individuals and helping them grow — while also taking ownership of how things run. From helping a customer find the right solution, to supporting safe and compliant pharmacy services, to driving the standards and results behind the scenes, you’ll be at the heart of it all.

This is a hands‑on leadership role where you’ll be balancing people, performance and operations — leading your team, shaping the experience for customers and patients, and taking real ownership of how the store runs and performs. If you're looking for a role that enables you to make a real impact every day, this could be the opportunity for you.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients
• Create a positive, supportive team environment where people feel confident, capable and motivated
• Coach, develop and line‑manage your team through regular conversations, feedback and clear expectations and goals
• Be responsible for the day‑to‑day running of the store, including planning, scheduling, staffing and prioritising workload
• Maintain high standards across the store — ensuring it is clean, safe and easy to shop
• Take ownership of stock availability, cost control and loss prevention
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments
• Use data, reports and in‑store insight to identify opportunities and take action
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance

Qualifications (Must‑haves)

• Experience leading a team in a customer‑facing environment
• Proven ability to take ownership of performance and drive a team to deliver results
• Able to inspire and coach others, and manage performance
• Strong organisational skills, including planning rotas, managing absence and prioritising workload
• A clear understanding of the importance of compliance, safety and operational standards
• A collaborative personality, able to succeed in a team‑centred environment
• Confidence using systems, reports and data to make decisions
• Passionate about delivering both excellent customer care and commercial outcomes

Nice to have

• Experience line‑managing
• Experience managing store operations such as stock, loss prevention or audits
• Experience working in a pharmacy, healthcare or regulated retail environment
• An NVQ2 in Pharmacy Services (or other UK equivalent) OR the willingness to work towards a Pharmacy qualification

Career path options

At Boots, your career can be as ambitious as you are. As an Assistant Manager, you’ll be perfectly placed to build your leadership capability and take your next step. That could mean moving into a larger or more complex store and stepping into an Assistant Manager role with a specific focus, such as Operations, Beauty or Pharmacy — giving you the opportunity to deepen your expertise while continuing to grow your leadership impact and experience. You could also progress into more senior leadership roles, such as becoming a Deputy General Manager in one of our flagship locations, or stepping into a Store Manager role to lead your own store. There are also opportunities beyond stores. If you’re interested in moving into our Nottingham Support Office, there are a wide range of roles across areas such as Commercial, HR, Marketing, Buying, Strategy, Finance and Supply Chain. Whatever path you choose, we’ll give you the tools, training and support to be brilliant with Boots — building a career you can be proud of.

Rewards and benefits

• Boots Retirement Savings Plan
• Generous employee discount across Boots and partner brands
• Discretionary annual bonus
• Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
• Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
• 24/7 counselling and well‑being support through TELUS Health, our Employee Assistance Programme

There’s lots more in our rewards and benefits package, MyBoosts, our way of helping you get the most out of the good stuff. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third‑party sites are not endorsed by Boots and may not be accurate.

Equal opportunity

At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

Next steps

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full‑time, we are open to discussing part‑time and job‑share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

Conclusion

We hope to hear from you soon. Be brilliant with Boots.