Assistant Manager

Southern Hospice Group; Bracklesham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Southern Hospice Group operates across Sussex and provides specialist palliative care. The role assists the Retail Shop Manager to deliver excellent customer service and maximise profit from donated and new goods, while enhancing the hospices' profile in the community.

You may stand in for the Shop Manager when required. Responsibilities include volunteer coordination, recruitment support, stock generation and promotions, with a focus on providing a welcoming, safe shop environment that drives

Qualifications

• Maximise the shop contribution from donated and new goods.
• Deliver high standards of customer service.
• Capture Gift Aid to maximise income.
• Assist with sales promotions, stock generation and income from new goods.
• Encourage a safe environment that embraces new ideas.
• Coordinate volunteers and rotas.
• Assist with recruitment, induction, training and development of volunteers.

Responsibilities

• Assist the Retail Shop Manager in day-to-day shop activities and customer service.
• Stand in for the Shop Manager in their absence.
• Coordinate and manage volunteers and rotas.
• Support recruitment and training of volunteers.
• Promote the hospices in the community.
• Maintain the shop to maximise income for the hospices.

Skills

Customer service

Volunteer management

Sales & promotions

Stock generation

Gift Aid

Team coordination

Recruitment training

Job description

To assist the Retail Shop Manager to manage and co-ordinate the day-to-day activities of the shop ensuring excellent customer service and maximising overall profit. To assist in enhancing the profile of the hospices in the community by good customer relations. To independently stand in for the Shop Manager in their absence. Essential criteria

• Maximise the contribution for the shop through sales from all donated and new goods
• Ensure the shop delivers high standards of customer service
• Capture Gift Aid at every opportunity to maximise income
• Assist the manager with sales promotions, stock generation activities and income from new goods
• Encourage a safe environment that embraces new ideas and originality
• Help the manager keep the shop looking it's very best to deliver maximum income to the hospices
• Encourage the work of volunteers and co-ordinate the volunteers work and rotas

• Assist the Manager in recruitment, induction, training, and development of volunteers

  Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.

• Company pension scheme or NHS pension scheme for eligible employees
• Up to 35 days' annual leave inclusive of bank holidays
• On-site education support and study leave opportunities
• Option to access Medicash and cover your everyday cost of healthcare for less
• Free parking, subsidised meals and various social activities
• Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
• Employee Assistance Programme
• Death in Service

St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services. Chestnut Tree House is the children's hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions. Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together. We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours. Artificial intelligence (AI) Your application and interview should give us an accurate and authentic picture of your skills and experiences. Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Before you submit an application, we will ask you to confirm the information you provide is true and accurate. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.