Assistant Manager

Greene King; Birmingham; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Pension contribution

33% staff discount across Greene King

25% discount for loved ones at Greene 

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King is seeking an Assistant Manager to join our pub management team in Birmingham. You will support the General Manager, lead a team, and deliver exceptional customer experiences from open to close.

You’ll train staff, role model brand standards, and ensure safety and service quality during busy shifts. A passion for hospitality and strong English communication are essential for success in this hands-on role.

Qualifications

• Excellent communication and leadership abilities.
• Proven experience in delivering great customer experiences.
• Ability to adapt to a busy shift and manage teams.
• Strong English speaking and writing to perform duties safely.
• Attention to detail and adherence to brand standards.

Responsibilities

• Support the General Manager in day-to-day operations.
• Lead the team to deliver memorable customer experiences.
• Train and develop team members.
• Uphold brand standards and safety at all times.

Skills

Communication skills

Leadership

Customer service focus

Adaptability

Attention to detail

Job description

As Assistant Manager, you’llbe at the heart of our management team, helping to ensure the smooth running of a busy pub. From the moment you step through the door, you lead by example making sure our Customers, and teams, have a great time.

Company Description

Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

What you’ll do as an Assistant Manager…

• Support the General Manager in the day to day running of the business and leading the business in their absence.
• Bring our brand to life by leading the team in delivering amazing experiences for our customers.
• Act as a role model for the team and support with training and development.
• Be a champion of brand standards & ensure customer & team safety at all times.

What You’ll Bring…

• You’ll be passionate about delivering amazing experiences for customers.
• You’ll be great with people, and as a result, have great communication and leadership skills making sure you get the best out of people.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A keen eye for every small detail and a desire to uphold high standards in all that you do.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.