Assistant Manager

Zizzi; Birmingham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Earned wage access

Free meals on shift

50% off food & drinks

Virtual GP

Brand discounts

Flexible hours

45 hour contract

Job summary

Zizzi in Birmingham is looking for an Assistant Manager to lead the floor, manage shifts and uphold service standards during peak times. You will partner with the General Manager to drive guest satisfaction and keep the team motivated.

This hands-on leadership role focuses on coaching front-of-house teams, delivering great hospitality, and maintaining brand standards while monitoring performance and financials. A path to General Manager awaits.

Qualifications

• Experience leading a high-volume restaurant team.
• Proven ability to coach frontline staff to deliver memorable guest experiences.
• Strong focus on maintaining brand standards and KPIs.

Responsibilities

• Step up as manager in GM's absence, running shifts smoothly.
• Lead front-of-house to deliver standout, feel-good hospitality daily.
• Coach team, give feedback, and maintain team spirit.
• Own curb appeal, standards, and safety on shift.
• Monitor performance, financials, and service metrics with GM.

Skills

People leadership

Customer service

Shift management

Coaching & feedback

Brand standards

KPI awareness

Job description

Our Story

It started in Chiswick with one oven and a big dream. 26 years later, we’re still doing things our way: serving fresh pasta, bubbly pizza crusts, and food that makes you go “oooooo”. We don’t do "safe" or "samey". We bring people together in modern rustic restaurants to make every occasion standout.

About the role

As an Assistant Manager, you are a key driver of our restaurant’s success. Partnering closely with the General Manager, you will step up to lead the floor, manage shifts, and keep our team inspired during high-volume rushes. This is a hands‑on leadership role where you’ll balance a buzzing dine-in, whilst keeping a sharp eye on food and service standards. If you have the drive to step up and a passion for hospitality, we’ll give you the platform to become a future GM.

What you’ll be doing

• Step up as the manager in charge in the GM’s absence, running seamless shifts and bringing our brand values to life.
• Live and breathe the customer journey, coaching your front of house team to deliver standout, "feel-good" hospitality every day.
• Support team development by giving constructive feedback, building confidence, and keeping team spirit high.
• Take full ownership of the restaurant's "curb appeal", keeping standards and safety spot on.
• Work with the GM to monitor performance, manage the financials, and track service metrics to be "better than yesterday".

What’s in it for you

• Clear internal pathways and structured development to fast-track your career to General Manager.
• Access your earned wages whenever you need them before payday with Stream.
• Free meals on shift and 50% off food and drinks at Zizzi outside of work.
• 24/7 Virtual GP and Employee Assistance Program.
• Big discounts on travel, cinema, and top brands.
• Flexible hours, 45 hour contract

What we are looking for

• Experience as an Assistant Manager, Duty Manager, or Shift Leader in a high-volume, fast‑paced environment
• Examples of coaching teams to create unforgettable guest experiences.
• An obsession for maintaining high brand standards
• Examples of delivering business growth and meeting KPIs.
• A strong results-focused mindset with a keen interest in business results

Why you’ll fit right in

We are a Times Top 500 Employer because we celebrate our differences and enjoy the everyday. If you’ve got the drive to make it happen and want to take the next step in your management career,