Assistant Manager

TN United Kingdom; Belfast; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is looking for a passionate leader to enhance customer experiences in-store. This role involves coaching and motivating a dynamic team to achieve sales goals while ensuring exceptional service. You will be responsible for driving operations, training, and visual merchandising, all while fostering a positive work environment. If you thrive in a fast-paced retail setting and are eager to make a difference, this opportunity is perfect for you. Join a team dedicated to delivering excellence and enjoy a rewarding career in customer service.

Qualifications

• 1+ year of experience in a customer-facing sales setting.
• Strong cognitive and mathematical skills for problem analysis and decision making.

Responsibilities

• Coaching and motivating the team to drive sales and deliver exceptional customer service.
• Ensuring high levels of customer satisfaction and product knowledge.

Skills

Leadership

Customer Engagement

Sales Motivation

Problem Analysis

Decision Making

Financial Analysis

Flexibility

Job description

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You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of enthusiasm from interacting with customers and athletic products
• Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Coaching and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates, and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains awareness of all product knowledge, and current or upcoming product/trends
• Contributes to a positive and inclusive work environment

Address

56, Donegall Place
Belfast, N.Ireland
BT1--5BB